Personal Lines Account Manager - Experienced

Lighthouse Insurance Agency is looking for an experienced Personal Lines Account Manager to manage a dedicated book of personal auto, home, and umbrella accounts in our Fairfield, OH office. This role is for someone who already knows the rhythm of personal lines servicing - renewals, endorsements, claims support, carrier relationships - and is ready to run with an established book from day one with minimal ramp-up.

You’ll be the client’s trusted point of contact and the reason they stay with Lighthouse year after year. We’re looking for someone who brings both relationship warmth and operational discipline - the kind of person who catches a coverage gap before the client ever notices it.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Tuition Reimbursement
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

• Manage an assigned book of personal lines clients, independently handling policy changes, endorsements, and coverage questions
• Proactively manage the renewal cycle - reviewing coverage gaps, flagging rate changes, and reaching out ahead of issues
• Issue certificates of insurance and evidence of coverage as needed
• Guide clients through claims intake and the first steps after a loss
• Actively identify and act on cross-sell and account-rounding opportunities (auto, home, umbrella, life)
• Maintain accurate, up-to-date client records in our agency management system
• Communicate promptly and professionally across phone, email, and text - most clients expect a same-day response
• Partner directly with producers and underwriters across our carrier partners to resolve issues quickly
• Mentor newer team members as the agency grows
• Maintain full compliance with agency documentation standards on every account touch

• Active Ohio Property & Casualty insurance license required
• 1+ year of personal lines account management or CSR experience required
• Working knowledge of personal lines carriers, coverage forms, and rating factors
• Strong attention to detail - this role involves policy documents and coverage nuances where accuracy matters
• Excellent verbal and written communication skills, with a genuine, client-first tone
• Proven ability to manage a high volume of client interactions while staying organized under pressure
• Experience with agency management systems (AMS
  360, EPIC, Momentum/Now Certs, or similar) preferred
• A team-oriented mindset with the confidence to work independently
• High school diploma required; associate's or bachelor's degree a plus