General Manager

ABOUT THE JOB:

* This posting is an always-on posting. It is intended to allow individuals to share their interest in future General Manager roles when they open in the cities that are selected in this application.

The General Manager is accountable for increasing market penetration of all of Will Scot’s business lines within the Region/Market to drive growth. The position is also accountable for all operational execution within the Region/Market, including safety performance, branch operations, fleet maintenance and utilization, transportation and logistics, and customer service. Responsibilities also include building and leading a high performing team that operates in a manner consistent with Will Scot’s core values.

The incumbent will be evaluated against a balanced scorecard of KPIs with an emphasis on achievement of annual targets for Revenue, EBITDA, and profitability.

The Region/Market P&L includes operating locations across multiple MSAs (Metropolitan Statistical Areas) and approximately $5M to $100M of annual revenue (depending upon the region/market size) across all of Will Scot’s lines of business. The General Manager is responsible for overall performance of the P&L with an emphasis on commercial leadership, operational execution, and talent development and employee engagement.

• Lead Region/Market by developing growth strategies and executing on company business objectives.
• Manage the P&L and drive revenue growth and profitability for the region/market
• Manage the field sales team through appropriate performance management and support programs to drive sales productivity and achieve plan objectives.
• Develop and execute Region growth strategy to increase market penetration of all Will Scot business lines and drive revenue growth.
• Oversee branch operations managers who are responsible for fleet maintenance and associated direct labor and material planning and safety measures.
• Oversee transportation and logistics operations, to potentially include overseeing field service managers, and ensuring safe, efficient and profitable fulfillment of Will Scot’s solutions.
• Oversee local customer service operations and process improvements to improve customer satisfaction and net promoter scores.
• Lead and coach employees across all functions and provide organizational leadership to drive employee engagement and employee net promoter scores.
• Actively manage and develop leaders within the Region/Market, creating a talent bench for all functional general management roles.
• Observe market trends and provide feedback to Divisional and Corporate leadership to inform Will Scot’s commercial strategy.
• Provide other functional departments information on a timely basis in support of on-going business activities such as planning and forecasting, sharing competitive intelligence, supporting national account customers, sharing and implementing operational best practices, supporting regulatory/legal/compliance matters, etc.

Education and Experience:

• B.S. in Business Administration, Marketing, or related business field or equivalent years of experience.
• Experience up to 10 years in progressively responsible Business Unit Management roles - depending on Region/Market revenue
• Preferred candidates will have demonstrated success managing a P&L of $5M- $100M - depending on the GM level
• Must be able to travel at least 25% of the time, primarily within the Region/Market and occasionally for Division and company-wide meetings.

Preferred Requirements:

• Master’s degree in Business Administration or related fields.
• Experience working closely with sales teams to drive performance, increase sales productivity, and achieve sales targets.
• Experience leading across a decentralized, branch-based operating network.
• Experience leading industrial transportation and logistics services.
• Extensive network in the industrial and business services sectors and/or construction services sectors.
• Experience in a rental/leasing business model, such as construction equipment, car leasing; or in Logistics, transportation or other industrial services.
• Flexibility and organization to manage multiple projects and…