Relationship Banker, Fairhaven, MA

Relationship Banker, Fairhaven, MA

Santander Bank, N.A.

Santander is a global leader and innovator in the financial services industry. We believe our employees are our greatest asset and focus on growth through continuous learning and development. We support a culture of engagement and success for all team members.

We invite you to explore a career that offers opportunities to collaborate with colleagues worldwide, share insights, and drive innovation. Join us to build a rewarding professional path while nurturing personal growth.

• Achieve or exceed sales targets by actively promoting and effectively cross‑selling banking products and services to existing and prospective customers.
• Develop and maintain strong client relationships to understand their financial needs and provide tailored solutions.
• Proactively prospect for new clients through networking, referrals, lead calling, portfolio management, and community engagement.
• Meet customer financial needs—including transactional, servicing, and product requirements.
• Deliver an elevated customer experience with personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Provide support for nearby branch locations as needed based on business necessity.

• High school diploma, GED, or equivalent; education in Business Management, Finance, or related field preferred.
• Bachelor’s Degree in a related field is preferred.
• 3+ years of sales experience in an incentive‑based environment, or 12+ months in retail banking sales, financial services sales, or consultative relationship sales with proven success.
• 12+ months of proven Santander experience or endorsement from District Executive, District Operations Manager, or Region President.
• 12+ months of high‑volume, fast‑paced customer service experience.
• Strong relationship‑building skills focused on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Proven track record in sales and cross‑selling.
• Collaborative team player with strong communication, consultative, and influence skills.
• Professional image and credible presence.
• Proficiency in digital tools and technology for customer engagement.
• Ability to follow directions, policies, and procedures.
• Risk awareness and escalation capability.
• Adaptability to a fast‑paced environment with multiple priorities.
• Computer proficiency and basic math skills.
• Availability for branch hours, including weekends and evenings.

• No certifications required for this position.

• Established work history demonstrated through experience, training, or education.
• Experience with Microsoft Office products.

Base Pay Range: $38,250 – $59,000 USD per year.

We embrace a strong risk culture and expect all professionals to take a proactive, responsible approach to risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing, and walking is required. Occasional moving and lifting of light equipment or furniture may be necessary depending on location.

This job description does not list all duties. You may be asked to perform additional duties as needed. Evaluation may be based on listed tasks. The employer may revise this description at any time. This description is not a contract for employment.

Apply now if this role interests you. We are committed to an inclusive and accessible application process. If you require assistance or accommodation due to a disability, please contact TAOps.

Primary:
Fairhaven, MA

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Finance and Sales
• Industry: Banking