Accounting Receivable Clerk

Overview

Grand Hotel Golf Resort & Spa, Autograph Collection

Step into an exciting career as an Accounts Receivable Clerk at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set amidst 550 acres of breathtaking natural beauty, the Grand blends Southern elegance with modern luxury, creating unforgettable experiences for guests from around the world. With over 175 years of storied history, this iconic resort stands as a symbol of hospitality, tradition, and excellence.

Join our dedicated Accounting team and play a vital role in supporting the financial operations that uphold this legacy. As part of the Grand’s unwavering commitment to “hospitality with heart & soul,” you’ll help maintain the accuracy and integrity of our financial processes while supporting guest satisfaction and departmental success.
The Grand Life is calling—will you answer?

• Deliver exceptional customer service by promptly responding to accounts receivable inquiries, conducting accurate research, and ensuring timely follow-up.
• Manage returned checks and chargeback accounts by contacting customers to update information and resolve outstanding balances.
• Set up and process group and transient direct bill accounts within three days of event completion, ensuring accurate and efficient billing.
• Clear “O” status accounts and reconcile discrepancies between the front desk and accounting teams.
• Process direct billing for golf, tennis, and pool members with precision and consistency.
• Actively participate in collections by conducting 10‑day calls, writing collection letters, and maintaining organized documentation.
• Attend pre‑convention meetings and bill reviews as a representative of the accounting department, providing support and financial clarity.
• Issue and track HGA (Hotel Gift of Appreciation) and promotional certificates; process HGA points for transient and group guests.
• Accurately post payments, reimbursements, rebates, and miscellaneous charges; maintain up‑to‑date records and pull paid accounts when needed.
• Assist in calling credit references for direct billing approval and provide references as requests are received.
• Work closely with the A/R Supervisor to communicate issues, improve processes, and support the financial success of the department.

• Associate’s degree (A.A.) from a two‑year college or technical school.
• Two years of related experience and/or training.
• Equivalent combination of education and experience.

Job Requirements

• Lift up to 10 pounds — Occasional
• Walking — Occasional
• On‑site, in a professional office setting within the resort.

• Health, Dental & Vision Coverage:
  Multiple plan options tailored to your needs.
• 401(k) with Company Match:
  Invest in your future with confidence.
• Exclusive Marriott & PCH Discounts:
  Enjoy savings on hotel stays, dining, golf, spa services, and retail—locally and globally.
• Career Growth & Development:
  Access to training, mentorship, and clear pathways for advancement within the company.
• Comprehensive benefits package, including competitive wages, paid time off, and flexible scheduling.
• Employee discount program covering a range of travel and recreation options.
• Opportunities for professional development and internal mobility within the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.