Collections Specialist

At CU
* SOUTH, we're more than just a Credit Union Service Organization (CUSO); we're a community united by a mission to strengthen and grow credit unions everywhere. Every role within our organization is backed by our steadfast philosophies - from our team who bring years of professional experience to our dynamic, customer-focused culture that's rooted in responsiveness and loyalty. Our working environment celebrates those who can pivot, innovate, and act swiftly, ensuring we remain at the forefront of the credit union industry.

Joining CU
* SOUTH isn’t merely about finding a job—it’s about discovering a purpose. Here, you’ll have the opportunity to evolve professionally and personally, backed by a supportive team that is unafraid to be progressive. Working for a CUSO, especially one as dedicated as CU
* SOUTH, offers a unique chance to serve. With us, you’re not just contributing to our growth; you’re actively playing a role in elevating the credit union community, impacting countless members and institutions alike. Become a part of our team, where service and growth go hand in hand, and craft a fulfilling career that truly makes a difference.

Working in a call center environment and as an extension of the credit union client(s), the Collection Specialist is responsible for both making outbound calls to credit union members and receiving inbound calls. These calls are aimed at addressing delinquent accounts, bringing them current, and establishing suitable payment arrangements. The Collections Specialist plays a crucial role in monitoring the delinquency levels of accounts.

By keeping track of payment patterns and trends, they help in identifying accounts at risk of falling behind and take proactive measures to address them. The Collections Specialist will ensure calls are handled efficiently, members are provided with timely assistance, and any necessary communication with the credit union is had. The Collections Specialist should be friendly, courteous, and empathetic, striving to provide excellent service and support to members who may be experiencing financial difficulties.

• Internal
  • Uphold CU
    * SOUTH’s Code of Conduct and P.R.A.I.S.E. Core Values.
  • Collaborate and assist team members and management by sharing knowledge and providing guidance to team members as needed.
• External
  • Uphold CU
    * SOUTH Code of Conduct and P.R.A.I.S.E. Core Values
  • Create the highest level of standard for all clients regarding collections, and any other services rendered.
  • Honor all aspects of client Rules of Engagement.

CU
* SOUTH operates in a professional office building setting as well as remote sites. Some job assignments at CU
* SOUTH are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions…