Process Excellence Lead Analyst

We are a values driven organization putting Relationships FIRST
. Eagle Bank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted
. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

Eagle Bank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.

The minimum and maximum projected annualized salary for this position is: $ to $. Additional compensation may be possible based on experience and skills.

The Process Excellence Lead Analyst is responsible for complex, enterprise process improvement engagements, leading high-impact, cross-functional transformations from current-state discovery and alignment through implementation, governance, and sustained benefits realization. Acting as the Process Excellence Manager's lead practitioner and delegate, this position provides work direction and quality oversight to analysts, influences priorities across business and technology teams, and develops business cases for AI, workflow, RPA, and other digital solutions with measurable financial and operational outcomes, often presenting these solutions.

This role has significant interaction with senior leaders, responsibility for quality oversight, and accountability for coordinating multiple high-impact initiatives.

Major

Duties & Responsibilities:

Engagement Leadership
Lead end-to-end process improvement engagements, including scoping, discovery, analysis, design, implementation, and post-implementation review, with responsibility for the Bank’s more complex, high-impact, or cross-functional assignments.

Facilitate workshops and working sessions with business owners, process owners, front-line staff, and senior leaders to document pain points, define improvement opportunities, validate requirements, and align on future-state design.

Develop project plans, timelines, deliverables, risks, dependencies, and success measures, and manage engagements to committed dates.

Coordinate multiple concurrent engagements that may span business units, technology platforms, risk partners, and third parties; elevate and help resolve barriers to delivery.

Mentor and provide day-to-day process excellence guidance to analysts and business analysts, including coaching on discovery, facilitation, process mapping, root cause analysis, metrics, and recommendation development; review work products for quality and consistency.

Analysis & Design
Draft and maintain current-state and future-state process documentation, including process maps, procedures, workflows, roles and responsibilities, control points, handoffs, decision points, volumes, effort, cycle times, defects, and cost.

Perform root cause analysis and develop data-supported recommendations for complex operational issues involving multiple functions, systems, or control requirements.

Design future-state processes with embedded controls, clear ownership, measurable performance indicators, reporting requirements, and supporting documentation, ensuring alignment with business strategy and…