Assistant Director of Student Success

Posting Summary

Working Title Assistant Director of Student Success

Type of Position Staff
- Full Time

Department Student Success

Appointment Length July
- June (12 mo)

Benefits Eligible? Yes

Published Salary

Requested Part-Time Staff Hours NA

F.T.E. 1.00

Grant Funded Position? No

If temporary (or grant funded) position, indicate ending date

The Assistant Director of Student Success serves as an operational leader for the Student Success team within Enrollment Management and provides oversight for daily coordination, implementation, and assessment of student success initiatives, student support services, and retention-related operations. At the direction of the Director of Student Success this position provides supervision and leadership to a team of Student Success Specialists while serving as a primary operational liaison between

Enrollment Management, Student Affairs, Athletics, Academic Affairs, and other campus partners to ensure students receive coordinated, proactive, and student-centered support throughout their educational journey. The Assistant Director is responsible for managing day-to-daystudent success operations, coordinating student interventionefforts, monitoring outreach and engagement initiatives, overseeingstudent support workflows, and assisting with institutionalretention efforts using data, technology platforms, and collaborative strategies. This position plays a key role in supporting institutional enrollment, persistence, retention, and student success goals while ensuring operational consistency, accountability, and high-quality student service delivery.

The Director of Student Success may alterduties and responsibilities as necessary.

• Oversee the daily operations of the Student Success area within
  
  Enrollment Management.
• Coordinate and manage frontline student support operations and service delivery within the Turley Center.
• Ensure students receive prompt, accurate, and student-centered support related to enrollment, financial aid, student accounts,housing, registration, retention, and student successservices.
• Assist in the implementation and execution of institutionalretention and persistence initiatives.
• Monitor operational effectiveness and identify opportunities for process improvement and enhanced student support.
• Assist with development and implementation of operational procedures, communication workflows, and student engagement strategies.
• Coordinate student outreach and intervention efforts related to retention, persistence, registration, and student successcampaigns.
• Support divisional and institutional enrollment management initiatives as assigned.
• Serve as backup support for safe management and cashieringoperations, including opening and closing sessions, balancing dailyreceipts, and ensuring funds are secured in accordance with university policies and internal controls. Assist in monitoring compliance with cash handling procedures, maintaining accurate records, and escalatingdiscrepancies as needed.
• Maintain proper documentation of cash transactions and report any discrepancies in accordance with departmental policy.

• Provide direct supervision, leadership, training, and operational oversight to Student Success Specialists and assigned student employees.
• Coordinate staff schedules, office coverage, and operational workflows to ensure consistent student support and service delivery.
• Conduct onboarding and training for new staff members related to university systems, customer service expectations, operational procedures, and student support protocols.
• Monitor staff performance, productivity, documentation,responsiveness, and adherence to institutional expectations and operational procedures.
• Assist with performance evaluations, coaching, professional development, and corrective action documentation as appropriate.
• Foster a collaborative, student-centered, and solutions-oriented team of culture.

• Provide leadership, coordination, and accountability for Student Success Specialists and support staff in advancing institutionalretention and persistence goals.
• Ensure Specialists actively contribute toward divisional and university retention objectives through proactive outreach, student engagement, intervention efforts, and coordinated student support initiatives.
• Collaborate with the Director of Student Success to monitorretention…