Assistant Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement

The Assistant Manager is responsible for assisting the General Manager with the effective management and execution of operations including planning support, scheduling, inventory, compliance with alcohol service polices, cleaning, safety, guest service, employee training and supervision, troubleshooting, closing duties, invoicing, and any other tasks assigned by management. This position will lead and supervise the efforts of all front of the house employees as it relates to guest service and serve as acting manager in the absence of the Restaurant Manager as needed.

Along with the Restaurant Manager the AM works hand in hand with the Executive Chef and the Food & Beverage Manager to ensure all guests’ expectations are met or exceeded by providing the utmost quality of service on a consistent basis.

• High School Diploma or equivalent
• Minimum of 5 years of experience in a hospitality or food service industry environment
• At least a Working level of knowledge in the following:
  Microsoft Word, Microsoft Excel, Internet
• Ability to multi-task and prioritize
• Ability to work independently, while also being a strong “team player”
• Strong organizational, process-oriented, time management and logical thinking skills
• Strong judgment and analytical skills
• Detail oriented
• Excellent written and verbal communications

• Prior experience of 2 years managing a team preferred

• New hire orientation
• Harassment Awareness
• Occupational Injury/Illness
• Accident/Incident Reporting
• Drug & Substance Abuse Awareness

The duties of this position are typically performed under minimal supervision. Must be physically able to perform the Essential Functions of this role with or without reasonable accommodations. This position supervises the Servers, Host/Hostess, Stewarding, and Bartenders.

• Professional Attire Business/Business Casual Appropriate

• Dress Shirt, Oxford, Polo - Tucked in with Belt
• Sweater/vest climate based
• Sport Jacket
• Tie Occasional/Optional
• Dress Pants
• Dress Shoes - No Open Toe or Flip Flop
• Clean Shaven or Groomed Beard. No Facial Piercings

• Business Dress/Pant Suit
• Professional Attire
• No open toes or flip-flop
• Professional Hair & Make Up
• Hairstyle of a natural color

• Responsible for managing, developing and mentoring the restaurant staff which includes but is not limited to recruiting, hiring and training qualified servers, bartenders and stewards.
• Assist in the weekly scheduling of servers, bartenders and host staff.
• Follow and assist in the implementation of systems to control product, labor and discretionary expenses in order to maximize profit.
• Create and Maintain initiatives and projects that continually drive sales and guest satisfaction.
• Assist with Event Sales, Booking, Coordination and Execution.
• Handle any customer complaints that should arise in a sound and effective manner. Actively solicit and act upon guest and employee feedback. Be proactive in all situations that may have an adverse effect on the integrity of the operation.
• Investigate, clarify and resolve guest and employee concerns/ complaints.
• Promote and maintain safety, sanitation and cleanliness standards.
• Provide outstanding service on a consistent basis.
• Oversee the servicing of all wine, beer and liquor service.
• Continuously monitor and evaluate the requisition and product delivery systems for wine, liquor and linens in order to improve service.
• Ensure adequate quantities of china, glass and silver are clean and available.
• Work closely with the Executive Chef on the servicing and communication of any changes relative to the restaurant.
• Attend weekly meetings as needed.
• Complete opening, running and closing checklists as needed.
• Follow-up on billing requirements when completed.
• Work diligently to promptly handle any employee situations that may have an adverse effect on the integrity of the operation.
• Be an active participant in the leadership of all Food & Beverage…