Retail Assistant Manager: Lead Team & Service

• Full-time
• Job Category Org:
  Store Assistant Manager

We're looking for an enthusiastic and detail-oriented Assistant Manager to join our team at our Fairview Heights, United States location. In this role, you'll play a key part in driving store success by leading operations, motivating team members, and delivering exceptional customer experiences. If you're a collaborative problem-solver with strong leadership capabilities and a passion for operational excellence, we'd love to hear from you!

• Oversee daily store operations, ensuring efficient workflows and maintaining high standards of service quality
• Lead, motivate, and support team members in a positive and inclusive work environment that fosters growth and development
• Run shifts effectively, making decisive, real-time decisions to optimize performance and address challenges
• Manage cash handling and financial transactions with accuracy and transparency
• Engage with customers professionally and empathetically, addressing concerns and enhancing their overall experience
• Train and develop team members, providing constructive feedback and supporting their career progression
• Maintain store cleanliness, organization, and visual merchandising standards
• Collaborate with the management team to analyze performance metrics and implement strategies for continuous improvement
• Ensure strict compliance with company policies, procedures, and safety protocols
• Contribute to creating a safe, respectful, and inclusive work environment for all team members
• Monitor inventory levels and assist with stock management as needed

• Proven experience in retail or food service management, including shift operations and store management
• Strong leadership skills with demonstrated ability to manage, motivate, and develop team members
• Excellent customer service skills with a friendly, positive, and empathetic approach
• Proficiency in cash handling and strong mathematical abilities
• Excellent problem-solving skills and decisiveness in fast-paced, dynamic environments
• Detail-oriented with exceptional organizational and time management skills
• Effective communication skills, both verbal and written, with the ability to articulate ideas clearly
• Strong ability to multitask, prioritize, and adapt to changing circumstances
• Physical capability to lift up to 25 pounds regularly and stand for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Analytical mindset with the ability to interpret performance data and metrics
• Knowledge of safety protocols and compliance requirements
• High school diploma or equivalent (preferred)
• Proficiency in computer systems and point-of-sale (POS) software (preferred)

All your information will be kept confidential according to EEO guidelines.

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