Service Technician - Jacob and Chesley

Overview

Local Home Improvement company is a Field Service Technician. We install sunrooms, fences, decks, windows, doors, siding, baths as well as other exterior products. If you are a skilled repair person, work in property maintenance or similar, this position may be suited to you.

• Providing service and customer support during field visits or dispatches
• Managing all on-site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions
• Tie workflow to schedule
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

• Proven field service experience
• Ability to assess, repair and service residential exterior products listed above
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical degree or certification is a plus

• Positive work environment
• Bi-Weekly pay
• Medical, Dental, Vision, Aflac available