Service Technician - Jacob and Chesley

Come join a successful growing family-oriented business. Jacob Family Enterprises is a trusted local home improvement company specializing in sunrooms, fences, decks, windows, doors, siding, baths, and other exterior home products. We're looking for a skilled Field Service Technician to join our team. If you have experience in repairs, property maintenance, or similar trades, this role could be the perfect fit.

Position Overview

As a Field Service Technician, you'll be the face of our company delivering top-notch service, repairs, and installations directly to our customers. Your work will help us maintain high customer satisfaction, encourage repeat business, and grow our reputation for quality craftsmanship.

Key Responsibilities

• Provide service and customer support during field visits and dispatches

• Manage on-site installation, repair, maintenance, and testing of products

• Diagnose errors or technical issues and determine effective solutions

• Complete field assessments and document findings

• Produce timely, detailed service reports

• Follow all company procedures, safety protocols, and quality standards

• Operate company vehicle safely and use mobile field tools effectively

• Collaborate with the technical team and share information as needed

• Build and maintain positive customer relationships

Requirements

• Proven field service or related trade experience

• Ability to assess, repair, and service residential exterior products

• Strong problem-solving and troubleshooting skills

• English literacy and good communication skills

• Familiarity with mobile tools and applications

• Valid driver's license

Experience in the following is a plus:

Roofing | Siding | Fencing | Windows/Doors Plumbing | Sunrooms | Home Remodeling

What We Offer

• Positive, team-oriented work environment

• Competitive pay

• Simple IRA with company match

• Paid training

• Bi-weekly pay

• Paid time off and vacation

• Medical, dental, vision, and Aflac benefits available

Job Type: Full-Time