LensCrafters - Licensed Optician
Listed on 2026-01-09
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Requisition : 913165.
Store #: 000052 Lens Crafters.
Position: Casual Part-Time.
Lens Crafters is a place for visionaries. We pair state‑of‑the‑art technology with a personal approach to eye care. Everything we do centers around sight. We believe quality care lets us see the joy in life, and we continue our legacy of the highest optical standards to innovate the future in optical care.
At Lens Crafters, every person who enters our doors feels our passion for care. We are committed to taking care of you, so you can bring the best quality experience to our patients and customers.
Lens Crafters is part of Essilor Luxottica, a global leader in design, manufacture and distribution of world‑class vision care products. Join our community of over 200,000 employees worldwide in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In.
The Licensed Optician delivers the brand value proposition and helps establish Lens Crafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted high‑quality eyewear that exceeds our customers' expectations.
Responsibilities- Welcome all customers and set expectations
- Custom fit glasses and precisely place prescriptions in lenses
- Act as a leader in optical acumen
- Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs
- Assist team with complex product needs and prescriptions
- Use technology accurately and thoroughly despite time pressure and customer volume, demonstrating exceptional product knowledge and use of appropriate tools
- Proactively explore root cause of issues, forward‑thinking, ensuring customers are satisfied and expectations are exceeded, solution‑driven
- Multi‑task, prioritize and manage time with competing priorities
- Strive to achieve exceptional results on Brand KPIs and competencies
- Take pride in store appearance, keeping the store clean, attractive and organized
- Inform management of safety opportunities; demonstrate safe work practices
- Resourceful, self‑motivated with a desire for continual learning, improvement and results
- Adhere to company policies and procedures, including discounts, promotions and inventory management
- High School graduate or equivalent
- State licensure
- Optical dispensing experience
- Strong customer service skills: communicator, listener and team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use and carry an iPad/tablet
- Familiarity with POS, computers and calculators
- Embrace new technology and change
- Previous customer service and retail experience
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the US receive preference in accordance with Tribal Law.
Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC
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