Operations Assistant; Part Time

Job Overview

The Light Aircraft Company is a leading manufacturer and distributor of light aircraft, dedicated to innovation, quality, and exceptional customer service. We support owners, pilots, and aviation professionals across the UK and beyond, providing high-quality aircraft, parts, and technical expertise.

We are seeking a reliable and organised Operations Assistant to join our team on a part time basis, working mornings only (Mon-Fri - 3 hours per day). The role supports both our office and workshop operations, ensuring smooth handling of calls, orders, and stores activity. Hours may increase over time depending on operational requirements.

• Phone Handling & Customer Support
  • Answer incoming phone calls and transfer them to the correct team member
  • Take clear, accurate messages and ensure they reach the right person promptly
  • Address customer enquiries and resolve any issues related to sales transactions, ensuring clear communication and a helpful, professional experience
• Order Picking, Packing & Dispatch
  • Pick and pack customer orders accurately
  • Prepare shipments and process dispatch through our postal and courier systems
  • Ensure timely order fulfilment and excellent customer service
• Stores & Inventory
  • Put away incoming deliveries and returned parts into correct stores locations
  • Carry out regular stock checks and maintain accurate inventory records
  • Keep stores areas tidy, organised, and compliant with internal procedures

• Ability to safely lift and carry items such as a case of oil (approximately 12 kg)
• Ability to move small boxes and parts within the stores area (There is not a large amount of heavy lifting, but applicants should be comfortable with physical tasks)

• Excellent written and verbal communication skills.
• Confident and polite phone manner.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team, with a proactive, can-do attitude.
• Comfortable with practical, hands‑on tasks.
• Basic computer skills for call handling and order processing.
• Previous experience in an operational, stores, or administrative role is beneficial but not essential.

Up to £12.83 per hour

15.0 per week

In person