Senior Support Worker

Senior Support Worker – Fakenham

Join to apply for the Senior Support Worker – Fakenham role at ATA Carnet HQ
.

Hours:

37.5 hours per week (Full Time)

• 15 hours per week – administrative / office‑based duties
• 22.5 hours per week – direct support in the community

Salary: £26,102.58 per annum (£13.35 per hour)

Mileage: £0.45 per mile (paid while on support)

Reporting to:
Service Manager & Deputy Manager

Fakenham (community‑based)

Support at Home Service

6 months with potential to go permanent

We are looking for a passionate and experienced Senior Support Worker to join our Support at Home service in the Fakenham area
. This is a varied and rewarding role, combining leadership and administration with hands‑on support, helping people to live independently in their own homes and within their local community.

As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high‑quality, person‑centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support.

Promoting Best Practice

• Support teams to deliver person‑centred support that reflects individuals’ needs, wishes and aspirations
• Promote an open, inclusive and safe working culture
• Complete quality and compliance audits and support improvement action plans
• Support the achievement of service KPIs
• Promote health and safety across the service
• Act as an ambassador for Fitz Roy within the local community and with external agencies
• Champion organisational initiatives, including digital transformation

Supervisory & Leadership Support

• Role model positive and inclusive team working
• Support managers with rota planning, staffing cover and absence management
• Allocate tasks and lead shifts to ensure effective service delivery
• Provide guidance, supervision and support to Support Workers
• Conduct support and development meetings and return‑to‑work interviews
• Support the induction of new starters, bank and agency staff
• Act as a first point of contact for day‑to‑day staff queries
• Respond appropriately to emergencies in line with service protocols

Administration & Compliance (15 hours per week)

• Ensure accurate and timely completion of records and reports
• Maintain quality monitoring systems and digital records
• Support the management of finances for people we support, in line with policy
• Oversee medication management, audits and compliance
• Use and support staff with digital systems such as ORS and Digital Support Plans
• Carry out staff observations to support training and compliance

Direct Support (22.5 hours per week)

• Provide hands‑on support to people in their own homes and in the community across the Fakenham area
• Support individuals to achieve personal goals, maintain independence and access community activities
• Build positive relationships with people we support, families and professionals
• Travel between support visits, claiming mileage at £0.45 per mile

• Experience as a Support Worker, ideally with some supervisory or senior responsibilities
• Strong leadership, organisation and communication skills
• A commitment to person‑centred, community‑based support
• Confidence balancing administrative responsibilities with direct support
• A full UK driving licence and access to your own vehicle (essential)
• Ability to travel across the Fakenham area

• £12.35 per hour
• £0.45 per mile + paid travel time
• 30 days holiday including Bank Holidays (pro rata) increasing with service
• Free Blue Light Card and paid DBS
• Health Cash Plan claim back on dental, optical, physio & more
• Perkbox discounts on shopping, food, days out & wellbeing
• Employee Assistance Programme 24/7 access to virtual GPs, counselling & more
• Loyalty awards and life assurance
• Full training and genuine opportunities for career progression

• Mid‑Senior level

• Full‑time

• Other

• Individual and Family Services

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