Operations Administrator

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment

Working Days:
Monday to Friday 08:00 - 17:00

Operations Administrator to support the operational and administrative requirements of the Morrisons Daily Account. The role will provide essential contract administration, financial support and coordination activities, enabling Regional Facilities Managers (RFMs) to focus on value adding, client facing and risk reducing activities. The introduction of this role is expected to improve operational efficiency, financial control, service delivery, and client satisfaction. The role will act as a central point of control for contract administration activities, ensuring consistency, accuracy, and timeliness across operations.

Experience in a fast paced reactive and proactive environment required. Previous experience in a similar role required. Flexibility of work hours required.

• Issuing general client notifications (e.g. On-Call manager details, operational team annual leave)
• Updating and maintaining work order trackers and operational dashboards
• Open job management, including identification and notification of risks to SLA compliance
• Subcontractor work order chasing, including:
  • Job completion confirmations
  • Compliance documentation
  • Performance monitoring (Link in with Supplier Relationship Manager)

• Maintaining financial and operational trackers
• Sourcing and collating comparable quotes for reactive works and PPM contracts
• Managing WIP (Work in Progress) reports, including:
  • Resolving action points
  • Investigating and addressing billing queries
  • Requesting overdue subcontractor invoices

• Note taking and action capture during internal and client meetings
• Creation of client meeting PowerPoint presentations
• Supporting financial reporting and cost control activities

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.