Business Administration Assistant

Job details

Salary £26,228 - £26,626 per annum prorata (dependent on skills & experience)

Job title:

Business Administration Assistant (Link Academy)

Location:

Link Living’s Link Academy in Falkirk.

Hours of Work: 22.5 per week (Monday to Friday, 8.45am-1.15pm)

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma‑informed team where you will be supported to develop creative and flexible ways of working?

At Link Living, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

Link Living is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self‑help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending

The Link Academy team works primarily with people with complex and chaotic backgrounds. The service works hard and creatively to maintain the early engagement of participants. We support people by offering mental health and wellbeing programmes, independent living skills and a wide range of qualifications to support their progression including employability, tenancy, youth work and leadership award qualifications.

The Business Administration Assistant will provide a customer‑focused and comprehensive administrative and reception service to the Practice and Participation team and all stakeholders, including support to the Service Manager. The Business Administration Assistant is responsible for providing facilities management within Link Academy ensuring the building is fit for purpose and adhering to Health and Safety policy at all times.

This post will include providing confidential administrative support; dealing with enquiries from a range of agencies; processing referrals, arranging initial assessments, and leading recruitment for courses for youths; preparing papers for meetings and training; tasks, materials and financial record keeping; data entry; stock control and ordering; arranging repairs and servicing for building; raising purchase orders, processing invoices and managing petty cash.

You are an organised and proactive individual with proven experience in an administrative role, confident in managing a varied workload and supporting efficient service delivery. You bring strong written and verbal communication skills, alongside excellent numeracy and literacy, enabling you to produce accurate work and communicate effectively with a wide range of people.

You are highly IT literate, with hands‑on experience of Microsoft Office systems including Word, Excel and Outlook, as well as using the internet in a professional capacity. You are comfortable working with database systems and have experience using electronic document management systems to maintain accurate and up‑to‑date records.

With excellent organisational and time management skills, you can prioritise tasks, meet deadlines and work both independently and as part of a team. You use your initiative to solve problems and respond flexibly to changing demands, ensuring a high‑quality and responsive service at all times.

You have strong customer service skills and are committed to delivering a positive experience for everyone you work with. You value feedback and use it constructively to improve your performance. Importantly, you have experience of working in a person‑centred way, ensuring that the needs of individuals are at the heart of your approach.

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