Temporary Commercial Administrator

Your new company
A well-established organisation based in Falkirk is seeking a motivated and detail-oriented Commercial Services Administrator to join its team on a temporary basis. This is a fantastic opportunity to join a purpose-driven environment where your work will have a meaningful impact.

Your new role
As a Commercial Services Administrator, you will support the delivery and administration of key service schemes that promote accessibility and affordability. You will be responsible for processing applications, maintaining accurate records, and providing a high standard of support to customers and stakeholders. As well as using the financial calculations, full training will be provided upon start.
Your responsibilities will include:

• Conducting financial-based assessments and reviewing supporting documentation with a high level of accuracy
• Processing applications and related transactions in line with internal policies and procedural guidance
• Communicating with customers and external representatives (such as advisors and legal professionals), providing clear, professional support via telephone and written correspondence
• Maintaining accurate and up-to-date records across internal systems, ensuring compliance with data protection and retention requirements
• Managing customer enquiries, including handling calls confidently and sensitively in a high-volume environment
• Assisting with invoicing processes and monitoring income related to commercial activities
• Contributing to reporting requirements, including compiling data and performance information
• Handling sensitive financial and personal information with discretion at all times

• Previous experience within an administrative role, ideally in financial services or finance-related environments
• Proven ability to communicate confidently over the phone, building rapport and providing clear guidance to customers
• Strong attention to detail, particularly when working with financial data and documentation
• Excellent organisational skills, with the ability to manage multiple tasks and deadlines
• Confidence using Microsoft Office and database systems
• A proactive, reliable approach with the ability to work independently and as part of a team

• Competitive salary and benefits package
• The opportunity to contribute to a values-driven organisation making a positive impact
• Full training provided