Business Support Manager

Hours:

30 Hours per Week (Monday to Friday)
Salary: £39,002.60 – £43,006.60 per annum (pro rata)

Job Title:

Business Support Manager

Location:

Head Office

Contract:

Permanent

Step Up Support is looking to recruit an experienced and motivated Business Support Manager to help drive quality, compliance, organisational development and continuous improvement across our services.

This is an exciting opportunity for a highly organised and proactive individual who enjoys working across a variety of functions, including quality assurance, health and safety, staff induction, compliance, audits, inspections and business improvement.

Working closely with the leadership team, you will play a key role in ensuring robust systems, processes and standards are maintained to support the delivery of high-quality services for young people and families.

As Business Support Manager, you will be responsible for:

• Coordinating quality assurance and compliance activities across the organisation.
• Leading Health and Safety monitoring, reporting and continuous improvement.
• Supporting and maintaining the organisation’s ISO 9001 Quality Management System.
• Coordinating preparation for inspections, audits and accreditation reviews.
• Developing, implementing and reviewing organisational policies, procedures and systems.
• Monitoring organisational performance and producing reports for senior leaders.
• Supporting business improvement projects and service development initiatives.
• Leading the delivery of the organisation’s staff induction and onboarding programme.
• Supporting employee engagement, workforce development and organisational communication.
• Providing supervision and line management support to designated staff.

• Experience in business support, compliance, quality assurance or organisational development.
• Strong organisational and project coordination skills.
• Experience reviewing and developing policies, procedures and systems.
• Excellent communication and relationship-building skills.
• Experience delivering staff induction, training or onboarding activities.
• Knowledge of Health and Safety and compliance requirements.
• Strong analytical, reporting and problem-solving skills.
• A commitment to continuous improvement and high-quality service delivery.
• Experience with in the social care, housing support would be advantageous, as would knowledge of ISO 9001, audits, inspections and quality assurance frameworks, although not essential.

We believe in rewarding our employees and creating a positive workplace where people can thrive.

• 30-hour working week, Monday to Friday – supporting a healthy work-life balance.
• SSSC registration fees paid in full.
• PVG membership paid in full.
• Up to 35 days annual leave (pro rata) based on length of service.
• Birthday half-day off.
• Medicash Health Care Scheme.
• 24/7 Employee Counselling Helpline.
• Training and development opportunities.
• Credit Union access.
• Referral bonus scheme – £100 x 2 for successful employee referrals.
• 55p per mile mileage allowance when using your own vehicle for work purposes.
• Christmas vouchers, staff incentives and monthly wellbeing initiatives.
• Fully stocked staff kitchen with drinks, snacks and Filled Roll Fridays.

If you are looking for an opportunity to play a key role in supporting organisational excellence, quality assurance and workforce development, we would love to hear from you.

Closing Date: 7 th August 2026
Interview Date:
Week commencing 17 th August 2026

Step Up Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful applicants will be subject to PVG membership and satisfactory references.