Tesco Bureau Manager

Bureau Manager – Tesco Travel Money

Location: Falkirk, FK1 1LW

Hours: 30 hours a week

Salary: £23,400 per annum

Contract: Permanent

As a Bureau Manager you will lead a team in a busy bureau, supporting customers with their travel money needs and delivering outstanding service.

• Passionate people leader who leads from the front and brings out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience driving and delivering revenue, performance and excellence.
• Strong retail‑based background with a passion for great customer service and a positive can‑do attitude.

• Lead, support and champion your team to deliver excellence every day.
• Work towards KPI’s and deliver on targets.
• Review data to drive performance, continuous improvement and celebrate success together.
• Ensure the bureau consistently meets compliance metrics, passes internal audits and operates to the business standard operating procedures.
• Work in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately.
• Apply training and offer expert advice on products and services.
• Follow company processes and pay attention to detail so everything stays on track.

• Optional benefits including Private Medical, Dental and Critical Illness Insurance and discounted health checks.
• Wellbeing support programmes for physical, mental and financial wellness.
• Flexible shift patterns with the possibility of voluntary overtime during busy seasons.
• 25 days holiday plus bank holidays (pro‑rata).
• Monthly bonus when targets are hit.
• Pension plan with Scottish Widows.
• Career development with training, learning pathways and internal opportunities.

We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here.