Clinic Coordinator

At Hidden Hearing, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a Clinic coordinator to join our Falkirk hearing centre Part-time Monday-Wednesday 9am-5pm. Salary: £15,150.

• Diary Management: efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: proactively promote the Wellness program, accessories and care plans through positive customer engagement.
• Customer Care: prioritise premium service by warmly engaging with customers, promptly answering calls and building strong relationships.
• Branch Presentation: uphold brand standards by maintaining cleanliness and displaying literature appropriately.

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Hidden Hearing. For more information about Hidden Hearing - Hidden Hearing | About us.

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