Temporary Customer Service​/Client Care Specialist

Location: Airdrie (relocating to Falkirk - date TBC)

Pay Rate: 13.70 - 16.00 per hour (equivalent to 25,000 - 30,000 per annum)

Job Type: Temporary (3 months initially, with potential to become permanent)

Start Date: Immediate

Working Hours: Monday to Friday, 9:00am - 5:00pm

We are currently recruiting for a proactive and customer‑focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences. The role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months.

Applicants must be able to accommodate this future change in location.

• Regularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationships
• Manage and maintain customer pricing, ensuring accuracy and commercial viability
• Conduct outbound calls to cold prospects and lapsed customers to generate new business opportunities
• Analyse customer purchasing trends to identify sales gaps and opportunities
• Keep customer records up to date, ensuring all information is accurate and compliant

• Previous experience in a customer service, account management, or sales‑focused role
• Strong communication skills with confidence in making outbound calls
• Ability to build and maintain strong customer relationships
• Commercial awareness and attention to detail
• Comfortable analysing data and identifying opportunities for growth

• Direct employment with Office Angels, providing support and well‑being benefits
• Access to discount vouchers with high‑street brands
• Eye care vouchers and financial support for glasses needed for VDU use
• Weekly pay
• Pension scheme option (employer contributions)
• 28 days paid annual leave (accrued weekly)
• Statutory Sick Pay
• Access to our assistance programme offering free, confidential, independent advice on a range of issues such as grief, stress, and legal matters

Office Angels is an equal opportunities employer.