Customer Retention Agent

Customer Retention Agent – Peoples Automotive Group (Falkirk)

Role We are looking for an enthusiastic, bubbly and customer focused person to join our Customer Experience Team as a Customer Retention Agent based in Falkirk. We are a small but close-knit team and because of this you can make a real impact on our customer journey – you are not just a number with Peoples! We pride ourselves on putting the customer at the heart of everything we do and our Customer Retention Agents play a vital role in handling all outbound telephone enquiries.

• Dealing with all outbound customer calls in a professional and friendly manner
• Supporting in the upsell of additional products and services
• Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
• Assisting with any Direct Marketing campaigns.
• Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

• Previous customer service experience
• Experience with in a contact centre environment is desirable but not essential.
• Excellent telephone manner, communication skills and organisational skills
• An ability to work well within a targeted environment

Full time role (39 hours per week) on a rota basis to cover the Department opening hours of:
Monday to Friday - 9am to 6pm
Saturday rota basis (1 shift of 10am to 2pm per month)

• Salary £25,776 per annum
• You will have the opportunity to earn £250 per quarter based on performance related bonus as well as an additional uncapped bonus available for upsell products.
• Discounts on all our company products and services. This includes offers which are exclusively available to Peoples employees across our range of vehicles. We also offer friends and family discounts
• 30 days annual leave (inclusive of bank holidays)
• Instant membership to our dedicated Employee Assistance Programme
• Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
• Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits

We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.