Services Advisor

Salary £33,734.00 - £38,293.00 (dependent on skills and experience)

Basis Full Time

Job profile for Housing Services Advisor

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary £33,734.00 - £38,293.00 (dependent on skills and experience) Contractual hours 35 Basis Full Time Region Link Group Contract Type 35 hours per week, Monday to Friday, Fixed term for 1 year. Job category/type Customer Service Centre Date posted 04/09/2026 Job reference LGHSASEP
26 Attachments attachment Housing Services Advisor Job Information Pack

Housing Services Advisor

Fixed term for 1 year to covera period of maternity leaveand a postholder on secondment.

Location:

This post is based at Link’sFalkirkoffice. However, hybrid working is available with this role.

Hour of Work:35per week, Monday to Friday.

Alternative working patterns and/orworkingarrangements will be considered.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Customer Support Team is the first point of contact for all customers of Link Group Housing Services, including but not exclusively current tenants, the general publicand those looking for housing options advice.

As part of a multi-skilled team, the Housing Services Advisor will be expected to deliver the highest-quality service, in a fast-paced environment, meeting customer needs at the first point of contact. The postholder will resolve the majority of incoming housing enquiries received through multiple communication channels e.g. telephone, e-mail, live chat and in person.

The successful candidate willbe required to use their initiative and knowledge to assess a situation and take the appropriate action. They must be accurate, organised, have excellent IT skills and be able to work within tight timescales with the ability to multi-task, and apply the policies and procedures that are in place.

All enquiries and/or requests for service must be dealt with confidently and efficiently. The postholder will be expected to remain calm,sympathetic and supportive while dealing with both routine and difficult situations.

About You

You will have basic education and qualifications, e.g. Standard Grade/National 5 or equivalent, including English and Maths/and or Arithmeticandyou will hold or be willing to work towards a Housing Qualification Level 3.

Knowledge of and commitment to excellent customer care and equal opportunities is essential for this role and the successful candidate will have knowledge and understanding of Data Protection and its application in a customer focused environment.

The role requires a high degree of competence in the use of IT Systems, particularly those used in a service delivery as well as experience of working in a fast paced multitask role dealing with a range of duties and customers.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values;
Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive…