Senior Service Advisor

Senior Service Advisor with Peoples Automotive Group - Falkirk

We have a fantastic opportunity to join our Falkirk Dealership as a Senior Service Advisor. In this position you will assist the Service Manager to lead the front of house team, providing excellent customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will be the link between our customers and the workshop.

If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.

Reporting to the Service Manager, responsibilities will include:

• Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish.
• The efficient handling of customer service calls, including, pricing information, relaying technical information, making customer appointments and providing updates on vehicle repair completion times.
• Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.
• Delivering a worldclass customer experience to every customer and in turn supporting our commitment to the Customer Viewpoint Programme and generating positive customer reviews through our social media channels.

• Excellent organisational and communication skills
• A strong focus on attention to detail
• A passion for delivering excellent customer service
• Motivation to drive the front of house team to meet KPIs
• Service Advisor experience in a similar role

• Fantastic rates of pay
• Generous bonus scheme
• Full time hours worked Monday to Friday with a rotational Saturday morning shift
• 30 days annual leave
• Discounts on all our company products and services. This includes offers which are exclusively available to Peoples employees across our best range of vehicles. We also offer friends and family discounts.
• Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
• Instant access to Circular Benefits with 1000s of online retail discounts available to every employee and no spending limits.
• Instant membership to our dedicated Employee Assistance Programme

At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.