Customer Service Administrator

About the role

Are you ready to bring your energy, drive, and customer‑first mindset to a fast‑paced, high‑impact role? We’re looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Plant & Tool division.

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you will be the go‑to expert who keeps everything running smoothly.

• Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
• Processing hire desk administration and handling customer and supplier queries with speed and accuracy
• Ensuring stock levels meet demand and identifying opportunities to maximise sales
• Coordinating with drivers and fitters to ensure timely deliveries and collections
• Resolving customer complaints and supplier issues with professionalism and efficiency

• Proven experience in a high‑volume hire desk or similar fast‑paced environment
• Excellent customer service skills with a commercial edge and a drive to increase sales
• Strong communication and organisational skills with great attention to detail
• Confident IT skills, including Outlook and Excel
• A team player who can also work independently and use their initiative
• Experience in the plant & tool hire industry is a bonus—but passion and willingness to learn are equally valued

• Investment in top‑quality equipment and the best tools in the game
• Full independence as a family‑run business that makes agile, long‑term decisions to support your success
• Real career growth, training and development from day one
• Support that values you – from generous holidays to life assurance and health & wellness support

We’re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.