Service Advisor - CUPRA, SEAT & ŠKoda

Service Advisor - CUPRA, SEAT & Škoda

Location:

Stirling

Working Hours:

Full-time, 42.5 Hours per Week, Monday to Friday 08:00-17:00 with Saturday mornings on rota
Salary: OTE £38,406

At West End Garage, we do things differently.

As one of Scotland's leading privately‑owned automotive retailer groups, we represent Škoda, CUPRA and SEAT across Stirling, Edinburgh and Dunfermline. With exciting growth plans, a brand‑new CUPRA showroom opening in Stirling, and a strong focus on customer experience, there has never been a better time to join our team.

We are looking for an experienced, motivated and customer‑focused Service Advisor to join our busy Aftersales team in Stirling.

This is more than a reception role — you'll be the key link between our customers and workshop team, helping deliver an exceptional aftersales experience from start to finish.

As a Service Advisor, you'll play a central role in the customer journey by:

• Welcoming customers and delivering a professional, friendly experience
• Managing service, repair and MOT bookings efficiently
• Keeping customers informed throughout their vehicle visit
• Explaining technical information clearly and confidently
• Liaising closely with Technicians, Workshop Control and Parts departments
• Identifying additional service or maintenance opportunities
• Preparing invoices, estimates and service documentation accurately
• Supporting workshop efficiency and daily loading
• Helping maintain high levels of customer satisfaction and retention
• Promoting the West End Garage experience and brand values at every opportunity

• Previous Service Advisor experience within a franchised dealership environment
• Excellent communication and relationship‑building skills
• Strong organisation and time management abilities
• Confidence using dealership systems and digital platforms
• A proactive and positive approach to problem‑solving
• The ability to work calmly under pressure in a busy environment
• Experience upselling additional work, products or service plans
• Good IT and administration skills
• A full UK driving licence
• Eligibility to work in the UK

• Experience with EV or hybrid vehicles would be advantageous, although full manufacturer training will be provided

• Competitive salary with achievable bonus structure
• Company pension scheme
• Employee vehicle schemes
• Ongoing manufacturer and in‑house training
• Career progression opportunities across the group
• Modern working environment with exciting brands
• Supportive management team and positive culture
• Long‑established, family‑owned business with strong values

Many of our managers and senior leaders started their careers within West End Garage — we genuinely believe in promoting from within.

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