Receptionist, Healthcare

Braesview Medical Group Meadowbank Health Centre Salmon Inn Road,Polmont FK2 0XF

Braesview Medical Group is expanding, and we are looking for enthusiastic, professional and patient-focused

Medical Receptionists to join our friendly and supportive team.

We have opportunities available for bothfull-time and part-time applicants, and would welcome applications from individuals who are passionate about providing an excellent service and enjoy working as part of a busy team.

Braesview Medical Group is a thriving, forward-thinking GP practice based in Polmont, Falkirk, providing care to approximately
10,000 patients.

This is an exciting time to join the practice as we continue to develop our services, modernise the way we work and strengthen our team.

We pride ourselves on being:

• Friendly, supportive and inclusive
• Patient-centred and committed to delivering a high-quality service
• Well organised and forward-thinking
• Open to innovation and new ways of working
• Committed to creating a positive working environment for our team

Our reception and administration team plays a vital role within the practice and is often the first point of contact for our patients.

As a Medical Receptionist, you will be at the heart of the day-to-day running of the practice.

The role is varied, busy and rewarding. You will work closely with patients, clinicians and colleagues to ensure patients receive an efficient, professional and compassionate service.

Your responsibilities will include:

• Welcoming patients and assisting with enquiries at reception
• Handling incoming telephone calls professionally and efficiently
• Booking, changing and managing patient appointments
• Helping patients access the most appropriate member of the practice or wider healthcare team
• Processing patient requests and administrative queries
• Managing correspondence and clinical administration
• Maintaining accurate patient information and records
• Handling confidential and sensitive information appropriately
• Working collaboratively with our clinical and administration teams
• Supporting the smooth day-to-day operation of the practice

Full training on practice systems and processes will be provided.

We are looking for people who are approachable, dependable and genuinely committed to providing an excellent service to our patients.

You should have:

• Excellent communication and interpersonal skills
• A friendly, professional and patient-focused approach
• Good IT and administrative skills
• The ability to remain calm and professional in a busy environment
• Good organisational skills and attention to detail
• The ability to prioritise and manage competing demands
• A positive and flexible approach to work
• The ability to work effectively both independently and as part of a team
• An understanding of the importance of confidentiality and discretion

Previous experience within a GP practice or healthcare environment would be advantageous,but is not essential. We are equally interested in applicants with strong transferable experience from administration, customer service or other public-facing roles.

What matters most to us is finding theright people with the right attitude, who share our commitment to providing an excellent service to our patients.

You will become part of a large and supportive multidisciplinary practice team including:

• 5 GP Partners
• 2 Advanced Nurse Practitioners
• 2 Practice Nurses
• Reception and administration colleagues

Our practice is also supported by a wider multidisciplinary team including mental health, physiotherapy and pharmacy professionals.

We are a teaching practice and support medical students from the University of Glasgow.

Braesview Medical Group is based within

Meadowbank Health Centre in Polmont, a modern, purpose-built healthcare facility.

The building is also home to a range of other healthcare services, including district nursing, treatment room services, physiotherapy and an on-site pharmacy.

Polmont is ideally situated between Falkirk and Linlithgow, with excellent transport links to Edinburgh, Glasgow and Stirling.

We want Braesview Medical Group to be a great place both to receive care and to work.

We can offer:

• A friendly and supportive working environment
• A varied role where no two days are exactly the same
• Full induction and training
• Opportunities to develop your skills and knowledge
• The opportunity to work as part of an experienced multidisciplinary healthcare team
• Generous annual leave entitlement
• 10 public holidays per year, pro-rata
• NHS Pension Scheme access, where eligible
• Full-time and part-time opportunities

Up to 37.5 hours per week.

Bothfull-time and part-time applications will be considered.

Starting from £13.14 per hour, depending on experience.

Annual leave is calculated pro-rata for part-time employees:

• Less than 5 years' service:25 days + 10 public holidays
• 5–10 years' service:28 days + 10 public holidays
• More than 10 years' service:30 days + 10 public holidays

The successful candidate will be required to complete appropriate…