Support Worker – Enhanced Care & Support

Support Worker
- Enhanced Care & Support

Support for Ordinary Living (SOL) is a non-profit organisation that supports people with a variety of support needs and disabilities to choose and create a life for themselves within their own homes and communities.

We believe that life is worth living when the things that matter most are present - love, friendship, family, belonging, freedom to direct our own lives, opportunities to grow, and the chance to use our strengths and skills. That's what ordinary living is all about.

We Work To Create a World Where The People We Support Are Truly Seen, Heard, And Enabled To Live Meaningful, Connected And Fulfilling Lives. A Key Expectation Of Everyone Who Works For SOL Is That They Live And Breathe Our Values

• Do the right thing
• Make a difference
• Take responsibility
• Challenge the status quo
• Look at the world from different perspectives
• Find joy in the ordinary

These values are central to how we work - they shape our decisions, guide our relationships, and define how we support both the people we work for and the people we work alongside.

As an Enhanced Care and Support Worker, you'll provide high quality person-centred care to individuals with learning disabilities who may display behaviours of concern. Your role is to support people to live as independently as possible in their own homes and communities, promoting inclusion, dignity, and meaningful participation - in line with their Outcome-Based Support Plans and SOL's mission, vision, and values.

• Provide compassionate, person-centred care and support in individuals' own or family homes, promoting dignity, choice, and inclusion.
• Assist with personal care (e.g. bathing) and daily living tasks (e.g. cooking, cleaning, shopping), encouraging independence wherever possible.
• Safeguard individuals' health, wellbeing, property, and finances, and respond appropriately to concerns or emergencies in line with SOL policies.
• Support individuals to make informed decisions, maintain positive relationships, and take part in their communities through valued social roles.
• Proactively manage behaviours of concern by identifying triggers, applying positive behaviour strategies, and using appropriate de-escalation techniques.
• Communicate effectively using methods suited to individual needs, including verbal, non-verbal, visual, and gesture-based approaches.
• Work collaboratively as part of a consistent and flexible support team, attending meetings, handovers, and reflective sessions as required.
• Maintain accurate, up-to-date records of support, plans, and outcomes using SOL's digital systems.
• Uphold SOL's values and reputation and act as a role model for best practice in all interactions.
• Ensure compliance with SOL policies, SSSC Codes of Practice, and regulatory standards.
• Engage in ongoing professional development through training, reflective practice, and completing relevant qualifications (e.g. SVQ).

• Reliable, trustworthy, and committed to delivering person-centred care.
• Empathetic, respectful, and non-judgmental - supporting each individual's rights to dignity, choice, and inclusion.
• Reflective, adaptable, and open to learning and feedback.
• Flexible in availability and able to respond to the changing needs of individuals and the service.
• Positive and solution-focused, embracing creativity and new ways of working.
• Able to work both independently and as part of a collaborative team.
• Skilled communicator - confident in listening, negotiating, and responding professionally.
• Comfortable with using IT and digital systems in everyday tasks.
• Professional in conduct - maintaining confidentiality, respecting boundaries, and willing to raise concerns…