Implementation Specialist ​/ Technical Product Specialist

Hours:

Full Time, 37.5 (we are open to discussions around flexibility)

Location:

Scotland, Remote (with ability to travel internationally when required)

Holidays: 32 including bank holidays, increasing to 34 after 1 year's service

Pension: 5%

Other Benefits:
Life Assurance, Car Allowance, Private Healthcare, Generous Discretionary Bonus Scheme, Company Sick Pay, Family Friendly Policies, Paid In Person Social Events.

DRAMS provides bulk inventory and distillery warehouse management software designed to meet the unique requirements of maturing spirit producers. Our systems are used by a number of high-profile UK and international companies including Beam Suntory, Bacardi, Campari, Wm Grant & Sons, Whyte & Mackay, and Glenmorangie.

We are part of Volaris Group, a global group of vertical market software businesses, offering the stability of a larger organisation alongside the agility of a close-knit specialist team.

We understand that building a truly unique and dedicated system requires a diverse team of talented individuals to make it happen. At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported. As a remote-first organisation, we offer opportunities for personal and professional growth, guided by transparent and approachable leadership. With our unique industry position and commitment to innovation and customer-centricity, DRAMS Software is a place where your career can thrive.

We believe in fostering each other’s strengths and trusting each other to deliver great results, no matter where you're based. With 30 colleagues working remotely and in hybrid roles across the UK, we've built a comprehensive on-boarding process to set you up for success. You'll not only get the opportunity to make a key contribution to the way we run our business locally, but we also form part of the global Volaris Group which means you'll be able to navigate your future career within the wider group too - the best of both worlds we think!

This is an exciting opportunity for an experienced Implementation Consultant based in Scotland, who enjoys learning new skills, developing their technical knowledge, and delivering high-quality projects. This is a varied customer-facing consulting role where no two projects are the same. You will work with some of the world's leading spirits producers, delivering complex software implementations, facilitating business workshops, analysing customer processes and data, designing solutions, supporting data migration, delivering training and providing trusted consultancy throughout the project lifecycle.

You will typically manage multiple customers, projects and work streams simultaneously while working closely with internal development, product and project management teams.

• Deliver software implementation, including requirements gathering, configuration and training.
• Manage multiple implementation projects and customer work streams concurrently, balancing competing priorities while delivering to agreed timelines.
• Facilitate customer workshops to understand business processes and capture detailed functional requirements.
• Produce high-quality business requirements, functional specifications and implementation documentation.
• Recommend best-practice business processes that maximise the value of the DRAMS solution.
• Analyse, validate and cleanse large customer datasets to support data migration and system implementation.
• Investigate data quality issues and work with customers to resolve inconsistencies prior to migration.
• Participate in project debriefs to ensure lessons learned are carried forward to future projects.
• Deliver DRAMS product training to our clients.
• Proactively develop and maintain technical expertise in relation to our products and services.
• Work in partnership with clients; build trusted relationships with customer stakeholders, challenging existing processes where appropriate and providing expert advice on solution design and best practice.
• Be proactive in communication with clients, arranging regular calls / site visits to…