Factoring Supervisor; Team

Position: Factoring Supervisor (Income Team)

Join to apply for the Factoring Supervisor (Income Team) role at Link Group Ltd

Location:

This post is based at Links Falkirk office.

Salary: £44,153.00 - £55,191.00 per annum (dependent on skills and experience).

Hours of Work: 35 hours per week, Monday to Friday. Remote hybrid working with a minimum of 2 days per week in the office (Tues/Wed) after initial training, but flexibility will be required for additional office working to meet business needs.

Alternative working patterns and/or working arrangements will be considered.

The Role

Link is seeking a Factoring Supervisor (Income) to lead and motivate a small team of administrators to implement C~urbs established debt recovery procedure and factoring policy. At Link, people are at the heart of everything we do. Our people have made our award‑winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Factoring Supervisor will liaise with debt collection agencies, First‑tier Tribunals and Solicitors including Sheriff Court actions in relation to income recovery, within approved budget parameters.

Generating ideas for continuous improvement to procedures and service quality in monthly reports to the management team is required for this post, as is positive handling of customer communications and complaints.

The role involves working with C~urbs two other Factoring Supervisors and wider team, reporting to the Factoring Coordinator and liaising with colleagues in Link Group including Finance, Digital and repairs services.

About You

The successful candidate will have excellent numerical skills to analyse factoring debt data to help plan the work of a small team of administrators.

You will have a proven track record in debt reduction, ideally but not necessarily within factoring along with the ability to prioritise and manage your own time and that of your team.

Having the ability to liaise with solicitors, debt collection agencies, First‑tier Tribunals and Sheriff Court actions supported by solicitors, in relation to debt, is essential for this role.

The role requires complaints handling experience, excellent written and verbal communication skills, negotiation and problem‑solving skills and an understanding of factoring legislation.

Qualified to Further Education level, you will have the ability to use housing/factoring software, Microsoft, Excel and Outlook in the normal course of duties.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link s values;
Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above. For an informal discussion on your suitability, please contact Andrea Mina, Factoring Coordinator or Lorna Dunsmore, Director of Property Management via .

Whats in it for you?

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non‑consolidated pay awards subject to terms of the scheme
• 35 days holiday per year (inclusive of public holidays) pro rata plus an additional 1 day pro rata holiday per year after 1 years service up to a maximum of 40 days per year
• Opportunity to buy and sell holiday days
• Enhanced company sick and family friendly pay
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme
• Life assurance scheme providing death in service benefits to named beneficiaries
• Healthcare cash plan for employees (and…