More jobs:
Intraday Scheduling & Optimisation Lead
Job in
Falkirk, Falkirk Council Area, FK1, Scotland, UK
Listed on 2026-07-17
Listing for:
M&GPrudential
Full Time
position Listed on 2026-07-17
Job specializations:
-
Management
Operations Management, Administrative Management
Job Description & How to Apply Below
M&G Life is seeking a Scheduling & Real‑Time Optimisation Manager to lead a high‑performing resource planning function across Contact Centre, Complaints, Back Office and support services, translating forecasts into executable schedules while dynamically managing intraday performance.
The role sits at the intersection of Strategic Planning and Operations, with responsibility for short‑term scheduling, realtime decisions, and data‑driven reporting to improve customer outcomes and service
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