Contracts Manager

The Contracts Manager will work closely with the Construction Director, Construction Manager and Head of Customer Service (as well as the other pre-development team members in Technical, Sales, Land and Commercial teams), to ensure the Company’s aims and objectives are delivered across numerous sites and projects within budget and set timescales. Their principal role is to ensure delivery of the business plan across their allocated sites within the Construction team and achieve all KPI targets set by the business.

HEALTH, SAFETY & ENVIRONMENT

Support the business in all HSE matters Comply and promote a positive approach to the communication and implementation of the Group HSE policies and promote a positive safety culture within the business, specifically with your communications Never behave in a way that may cause injury to themselves or others and lead by example Work in an environmentally responsible manner and always set a good personal example of safe behaviour Communicate and implement the Regional HSE improvement plan Ensure tablet compliance for all HSE docs are achieved Effectively communicate all HSE directives and matters to the development teams, SHE Team and regional office team.

CUSTOMER SERVICE

Ensure the CALA Customer Service process & procedures are followed for IGM, Demo, Home tour, Handover, 7 day visit and handover of home to our customers to our Customer service dept Liaise with our Customer service dept to assist in the management of our customers and provide technical support where/when required Manage and communicate all open surveys over your developments for In-House, NHBC 8 week and NHBC 9 month surveys and feed back any potential issues with a plan for resolution Manage any interactions with the NHQB to ensure standards are met.

PROGRAMME

Attend DTM and PTM and prepare build programme and overall logistics for new developments Effectively manage live Development Build programmes to ensure all KPI’s and business objectives are met Identify early warnings as to potential issues which may affect any aspect of delivery and set structured plan to mitigate Work effectively with the Commercial dept to ensure management of the development margin is understood and maintained.

QUALITY

Promote the CALA standard and effectively manage the teams to deliver to the CALA minimum standards Ensure tablet compliance for all the CALA Quality process is achieved.

• Act as a Cala leader in line with the standards set out in the Cala Leadership Framework
  - Contracts Manager
• Be an ambassador for the Cala Sustainability agenda and conduct yourself and your team in a manner aligned to the respective business goals and deliverables
• Proactively controlling site costs through identifying overspend, cost efficient use of resources, managing sub-contractor relationships and continued discussion with Construction Director
• Work with the site quantity surveyor to plan preliminary costs of a site
• Work with the site Technical Manager to review designs and ensure buildabilty factors are considered.
• Help create and deliver the MySite Home Passport process prior to any site start and then monitor and control its process delivery through the site teams.
• Monitor site activity against quality standards, productivity targets and deadlines (PDI & transfers)
• Provide direction, guidance and support to Site Managers/ teams to ensure they know what is expected of them and delegate work appropriately
• Help create and provide clear direction, guidance and support to the site team prior to site start around all pre-construction activities and plans
• Fully manage and support your teams, key items PDR, Holiday’s, Absence Management, Training and employee welfare
• Day to day line management of Site Management on allocated sites, including escalated people matters regarding operatives (Forklift Drivers, Labourers)
• Provide support for people issues on site that are escalated by the Site Managers (e.g. absence and performance issues, disciplinary matters, well-being)
• Respond to site / development issues with logic, reason and decisiveness when required
• Actively involved in planning sites (e.g. at pre-tender and pre-start stages)
• Manage sub-contractors, consultants, suppliers and clients
• Assist site teams with escalation of issues with sub-contractors where necessary.
• Produce clear, accurate, well-structured and timely information for Board reports
• Ensure compliance with company procedures, policies and goals (e.g. ISO procedures)
• Ensure compliance with our customer service process delivery and ensure that delivery of quality and service is maintained through the site team
• Delivery of site close out procedures are critical to the success of good customer and cost-effective service. This is a key area for the contracts manager role
• Effectively lead and manage the recruitment, induction and development of site teams, offering guidance and support where necessary
• Assist the site team or Customer Service department with any…