Team Leader, Management

Job Title:

Job Description

Team Manager

Are you a people-focused leader who knows how to bring out the best in others Were looking for a Team Manager to lead support and develop a team in a fast-paced customer service environment.

This is a great opportunity for someone with management experience but were also open to candidates who have worked as a Supervisor or have had temporary people management responsibility
. You dont need previous call centre experience if you have a strong background in leading coaching and motivating people wed love to hear from you.

What youll be doing:

Leading and supporting your team

Manage day-to-day team performance

• Oversee attendance productivity and quality.
• Make sure policies and procedures are followed.
• Keep the team focused on delivering great customer outcomes.

Coach and develop people

• Provide regular feedback and weekly coaching.
• Help team members improve performance and build confidence.
• Create action plans where needed to support development.

Drive results

• Monitor performance against
  KPIs
  and service expectations.
• Communicate goals clearly and keep the team updated.
• Handle escalated customer issues and support problem-solving.

Create a positive team culture

• Run team meetings and share important updates.
• Organise team activities and encourage open communication.
• Act as a role model for company values and champion your people.

What were looking for:

Skills and experience

People management experience is essential

• This could be in a formal management role.
• Well also consider applicants with
  supervisory experience
  or those who have
  managed a team on a temporary basis
  .

Industry background is flexible

• You do
  not
  need call centre experience.
• What matters most is your ability to
  lead coach and support a team
  .

Key strengths

• Strong
  communication skills both written and verbal.
• Ability to work well under pressure and see tasks through to completion.
• Confident in
  prioritising
  multi-tasking and meeting deadlines.
• Passion for mentoring and developing others.
• Flexible approach to working hours.

Why join us

Competitive package

• 26900 salary
• Bonus opportunity of up to 1300 monthly

Development opportunity

• Ongoing support and manager development training.
• A chance to build your leadership career in a supportive environment.
• We value
  transferable leadership skills
  .
• If youve led people successfully in another setting we want to hear from you.

If youre an enthusiastic leader who can motivate a team improve performance and create a positive working environment apply today. This could be the perfect next step if youre ready to grow your management career.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.

Location:

Language Requirements:

Time Type:

Required Experience:

Manager