Administrative Support Staff

Overview

Join to apply for the Administrative Support Staff role at Child & Family Services, Inc.

The Administrative Support professional works as a member of a multi-disciplinary team to provide quality service and maintenance of a safe environment for all clients. The Administrative Support Staff is responsible for assisting clients manage their services with the Community Behavioral Health Center.

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Base pay range: $19.00/hr - $20.50/hr

SCHEDULE:

Monday, Tuesday, Thursday 9:30-6:00pm / Wed & Friday 11:30-8:00pm

• Provide accurate information regarding agency policy, procedures, and service options when inquiries are made by potential new clients and community resources and services providers.
• Act as the immediate liaison between all clients, clinic visitors and agency staff
• Possess excellent customer service and interpersonal skills
• Assist in connecting visitors with Open Access services, when requested
• Maintain accurate information on all clients in the agency electronic health records including demographics, history of service and insurance data, in addition to service status.
• Assist clients with accessing transportation
• Maintain a positive working relationship with agency staff, supervisors, and community contacts
• Collect co-payment from clients as well as outstanding accounts for all
• Schedule client appointments and notify/document cancellations
• Maintain agency records within procedural requirements
• Maintain current knowledge related to rules and regulations governing confidentiality of medical records including but not limited to HIPAA
• Process release of records with special attention to HIPAA confidentiality rules
• Answer incoming calls and route caller to appropriate staff
• Maintain and update information at front desk, including waiting room information and notices, as needed
• Be knowledgeable of new programs (or changes in existing programs), activities, and groups
• Maintain mailboxes and process incoming/outgoing mail and faxes, including notifying appropriate staff of incoming deliveries and ensuring outgoing mail has appropriate postage
• Provide general agency correspondence as needed
• Provide translation (if bilingual) between clients and staff when needed
• Maintain program databases
• Provide administrative support to office manager and program staff
• Maintain regular and timely attendance
• Adhere to the agency’s policy regarding confidentiality
• Maintain a positive attitude and promote a positive work environment
• Adhere to all policies set forth in the Employee Manual
• Have a commitment to the agency’s philosophy and the ability to translate this to others
• Utilize a trauma informed approach when communicating with clients
• Other office duties as deemed necessary

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.