Records & Office Assistant

• Location 171 Pleasant Street,Suite 100,Fall River, MA, 02721,United States
• Base Pay $40,000.00 - $45,000.00 / Year

$40,000 - $45,000 - FALL RIVER, MA

At Bay Coast Behavioral
, our File Clerks play an important role in keeping our clinical and administrative operations organized, accurate, and running smoothly. You'll help maintain the integrity and quality of our clients' medical records, coordinate confidential information, and work closely with clinical and administrative staff to ensure documentation is complete and up to date.

If you're organized, detail-oriented, dependable, and enjoy being the person who keeps things moving behind the scenes, this could be a great fit for you.

We're looking for someone who takes pride in their work, communicates well with others, and understands the importance of accuracy and confidentiality in a behavioral health setting.

You won't be working in isolation. Our File Clerk works closely with clinical and administrative team members to keep documentation organized and ensure important information is where it needs to be.

While you may not provide direct clinical services, your work helps our treatment teams maintain accurate records and provide quality care to the children, families, and adults we serve.

We're proud of the culture we've built at Bay Coast Behavioral. We believe in being welcoming, respectful, collaborative, and supportive of one another.

We want our employees to have opportunities to grow—not only professionally, but personally as well.

As a File Clerk, you'll be responsible for maintaining and supporting the quality and organization of client medical records and related administrative documentation.

Your responsibilities will include:

• Processing and performing quality assurance reviews of client charts
• Processing charts for discharged clients
• Checking client eligibility as needed or requested
• Processing incoming and outgoing requests for information with a valid Release of Information
• Processing overflow documentation
• Updating client information as requested
• Filing, maintaining, and digitizing records
• Maintaining a tickler system to track missing or requested documentation
• Following up with clinical staff regarding outstanding documentation
• Providing updates regarding outstanding documentation during weekly administrative meetings
• Maintaining office and supply inventory
• Attending weekly administrative meetings
• Maintaining confidentiality and appropriately handling sensitive client information
• Performing other administrative duties as assigned

We're looking for someone who is organized, dependable, detail-oriented, and comfortable working with confidential information.

The ideal candidate is someone who:

• Is at least 18 years old
• Has a High School Diploma or GED
• Has at least 1 year of experience in an office environment
• Has basic computer skills
• Is comfortable working with electronic and/or paper records
• Has strong organizational and attention-to-detail skills
• Can identify missing or incomplete information and follow up appropriately
• Communicates professionally and respectfully with coworkers and clients
• Can maintain a composed and professional demeanor in a busy work environment
• Is able to work independently while also being a collaborative member of the team

Experience in healthcare, behavioral health, medical records, or a similar administrative setting is a plus, but we're interested in candidates who demonstrate the right combination of organization, reliability, professionalism, and attention to detail.

This is a full-time position with a competitive starting salary and an excellent benefits package.

Starting…