Inpatient - Front Office Specialist

• Job Level
  :
  
  Entry Level (less than 2 years)

We are looking for a vibrant, organized, and welcoming Front Office Person to be the face and voice of SSTAR! As the very first point ofcontact for our facility, you will play a truly vital role in creatinga positive experience for our clients, managing admissions, and keeping our daily operations running smoothly. If you thrive in adynamic environment where your energy, compassion, and attention todetail make a real difference in people's lives every day, we wouldlove to have you join the SSTAR team!

Hourly Rate:

$17.62 - $21.58/hour, with your specific starting rate determined by your background and experience level.

Schedule:

• Standard
  
  Hours:
  
  Monday - Friday, 9:00 AM - 5:00 PM
• Work-Life Balance Perk:
  When you work your weekend rotation, you get the surrounding Friday and Monday completely off, giving you a built-in four-day weekend
• 403B
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability,Life, Critical Illness, Accident and Disability Insurances

Key Responsibilities:

• Reception & Client Services:
  Responsible for all aspects ofthe Front Office, including assisting all who present at the Front Office and receiving client drop-offs.
• Phone Management:
  Answers all incoming phone calls, triages allcalls, and handles requests where feasible.
• Admissions & Intake:
  Responsible for intakes on clients looking for admission on the phone and in person.
• Insurance Coordination:
  Responsible for insurance authorization.
• Data Entry:
  Responsible for data entry of EISM Admission and Discharge forms.
• Financial Records:
  Responsible for entering all Financial/Insurance information into the computer. Works with the Billing Office to resolve discrepancies.
• Payment Processing:
  Responsible for taking in all payments for ourBIP Department.
• Status Updates:
  Responsible for updating voicemail of bed availability and updating the MBHA website.
• Mail Distribution:
  Sorts mail and distributions.
• Staff Support:
  Performs word processing for all Inpatient Staff.
• Office Administration:
  Faxing, Xeroxing, and scanning all client'scharts, rids, lab work, and medical records.
• Daily Coordination:
  Complete and sends daily food count forclients and staff to Kitchen Manager and Accountant.

Hourly Rate:

$17.62 - $21.58/hour, with your specific starting rate determined byyour background and experience level.

• Education: GED/HS
• Work Experience: 1-2 years’ medical front office experience highly desirable
• Licensing: None
• Certification(s): None
• Knowledge: Basic clerical skills in operating office equipment such as word processing, faxing,Xeroxing and data entry. Understanding of Substance Use Disorder.