Technical Services Coordinator

Apollo Safety, Inc. | Fall River, MA

Location: Fall River, MA

Job Type: Full-Time

Schedule: Monday-Friday

Compensation: $60,000 - $75,000 per year, based on experience

Apollo Safety is one of New England's leading providers of gas detection equipment, calibration services, repair, rentals, technical field service, and safety solutions. For more than 30 years, we have helped protect workers and maintain compliance for customers in pharmaceutical, manufacturing, utility, laboratory, municipal, and industrial environments.

We are seeking a highly organized, proactive, and customer-focused Technical Services Coordinator to join our growing team.

This position serves as the central point of coordination between customers, field technicians, sales personnel, and internal departments to ensure the successful delivery of calibration services, repairs, installations, training, maintenance agreements, and technical service projects.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, coordinating people and schedules, and wants to grow into future operational leadership responsibilities.

• Coordinate daily, weekly, monthly, and long-range schedules for field service technicians
• Schedule calibrations, preventive maintenance visits, repairs, installations, startups, inspections, and technical support visits
• Maintain service schedules and customer commitments up to one year in advance
• Assign technicians based on skills, certifications, customer requirements, and geographic location
• Coordinate customer training sessions and on-site technical service visits
• Manage emergency service requests and scheduling changes

• Serve as a primary point of contact for service customers
• Confirm appointments via phone and email
• Communicate service dates, expectations, project requirements, and technician arrival information
• Respond promptly to customer inquiries and service requests
• Follow up with customers after service completion to ensure satisfaction
• Escalate customer concerns and service issues when necessary

• Assist with the planning and coordination of installation, commissioning, upgrade, and repair projects
• Gather project requirements, safety documentation, permits, site information, and customer contacts
• Coordinate project logistics including travel arrangements, equipment shipments, rental equipment, and calibration gas requirements
• Monitor project milestones, timelines, and completion dates

• Coordinate technician schedules, travel arrangements, and PTO requests
• Ensure technicians have complete job information before arriving on site
• Maintain service documentation and customer records
• Assist management with workload balancing and scheduling optimization
• Create, update, and maintain service orders
• Track open service calls and ensure timely completion
• Coordinate billing information with Accounting following service completion
• Assist with inventory, equipment, and rental coordination
• Prepare service-related reports and operational metrics

• Assist with scheduling recurring calibration, maintenance agreements, and service contracts
• Support customer retention and recurring revenue programs
• Help identify upcoming customer service needs and renewal opportunities
• Support the continued growth of Apollo Safety's Technical Services Division

Apollo Safety believes in promoting from within.

This position is structured as a growth-track role with the opportunity to advance into Technical Services Management, Operations Management, or an Assistant Director of Operations position as experience and leadership skills develop.

• Operations management
• Project management
• Team leadership
• Process improvement
• KPI tracking and reporting
• Inventory and vendor management
• Customer relationship management
• Employee training and development
• Strategic business operations

• Loves creating order out of chaos
• Enjoys helping customers and supporting a team
• Takes ownership of problems and sees them through to resolution
• Thrives in a busy environment where priorities change regularly
• Is highly organized and detail-oriented
• Communicates confidently and professionally
• Wants to continue learning and growing in their career
• Enjoys being the person who keeps everything moving