Senior Event Manager

Title:

Senior Event Manager

Location:

Remote / Flexible

Reports to:

Vice President of Guest Experience

Direct Reports:
None

Position Summary:

Senior Event Manager is responsible for the strategic planning, leadership, coordination, execution, and post-event evaluation of domestic and international events and travel programs for SET. This role owns the full event lifecycle, from program development, sourcing strategy, and contract negotiations through on-site leadership and final financial reconciliation, ensuring exceptional guest experiences, operational excellence, and strong business outcomes. The Senior Event Manager serves as a leader within the organization, partnering closely with Sales, Marketing, Finance, and external stakeholders to develop and deliver high-impact programs that align with client objectives and company goals.

As a primary ambassador of the SET brand, this individual is accountable for driving a seamless, memorable, and elevated guest experience while proactively managing risk, budgets, vendor relationships, and event performance.

The ideal candidate is a highly organized, energetic, and relationship-focused professional with strong business acumen and extensive experience leading complex, multi-day programs involving transportation, accommodations, hospitality venues, merchandise, and partner/client engagement. This individual demonstrates exceptional leadership, sound judgment, financial expertise, and the ability to influence across teams while maintaining a hands‑on approach to execution. A collaborative mindset, commitment to excellence, and team‑first attitude are essential.

• Lead strategic planning and execution of complex domestic and international event and travel programs, including development of event timelines, production schedules, and master project plans.
• Confirm event start/end dates and pre-/post-tour logistics.
• Research and secure venues, accommodations, restaurants, transportation providers, and hospitality spaces.
• Coordinate site visits and evaluate spaces for capacity, accessibility, and suitability.
• Establish room blocks and oversee accommodation management.
• Create comprehensive program itineraries for internal and external partners/clients.
• Maintain company centralized documentation for all event details.
• Partner with leadership to develop and research new program concepts and guest experience enhancements.
• Identify opportunities to improve event processes, efficiencies, and execution across programs.

• Lead vendor sourcing, negotiations, and contracting with hotels, venues, transportation companies, caterers, merchandise vendors, and service providers.
• Review and manage contracts to ensure favorable terms and risk mitigation.
• Track deposits, payment schedules, and cancellation policies.
• Serve as primary relationship manager for key vendor partners, fostering strong and strategic working relationships.
• Ensure vendors meet service expectations, timelines, and compliance standards.

• Own event financial performance, including development, forecasting, management, and reconciliation of program budgets.
• Track revenue and expenses throughout the planning lifecycle.
• Process invoices, monitor commission payments, and submit required documentation.
• Reconcile final billing with vendors and internal accounting.
• Prepare financial summaries and close‑out reports.
• Identify cost‑saving opportunities while maintaining program quality.

• Coordinate group air, ground transportation, and transfers.
• Arrange airport shuttles and arrival/departure manifests.
• Manage bus assignments, driver logistics, parking, and routing.
• Oversee ticket distribution and…