Member Services Representative

Member Services Representative

Company: Core Development & Management
Location: Fall River, MA
Employment type: Part-time (flexible scheduling, full-time also possible)

Base pay: $15.00/hr – $16.00/hr actual compensation may vary based on experience, responsibilities and performance.

Planet Fitness is committed to creating a welcoming, judgement‑free environment for its members. As a Member Services Representative you will provide exceptional customer service, promote the Judgement Free Zone® and support the club’s mission of empowering individuals to achieve their health goals.

• Greet members and guests as they enter and exit the club, answering questions and providing assistance.
• Promote the Judgement Free Zone® by engaging with members on the floor and providing support for their fitness journeys.
• Resolve member concerns and, when necessary, contact the Club Manager for escalation.
• Answer phone calls in a friendly manner and provide information to callers.
• Perform membership‑related functions such as sign‑ups, contact and billing updates, cancellations, collection of unpaid balances, and membership transfers.
• Achieve individual sales goals and contribute to club monthly and yearly targets.
• Conduct prospective member tours, assessing membership needs.
• Execute retail transactions accurately and work toward sales objectives.
• Maintain cleaning and sanitization standards for all exercise equipment, Recovery Zone amenities and club areas.
• Ensure restrooms and other shared spaces are clean, stocked and free of clutter according to the cleaning schedule.
• Perform comprehensive walk‑throughs of club areas to identify and correct safety or maintenance issues.
• Address facility concerns such as equipment malfunctions or missing items promptly.

• Effective communication skills.
• Ability to build strong relationships with members and teammates.
• Commitment to continuous learning and growth.
• Drive for continuous improvement.
• Alignment with CORE values.

• Minimum 18 years of age.
• Willingness to obtain CPR/AED certification (training provided).
• Basic computer proficiency.

• Continual standing and movement throughout shift.
• Frequent on‑site communication with members and staff.
• Ability to lift up to 75 pounds.
• Occasional exposure to cleaning chemicals.
• Repeated cleaning and sanitizing tasks.
• Body movements including bending, twisting, and repositioning.

• Medical, Dental, and Vision Insurance
• Paid vacation, sick leave, and holiday pay
• Free Black Card membership
• 401(k) retirement plan with 3% company match
• Term life insurance
• Health Care and Dependent Care FSAs
• Employee perks and discounts

Placement within the established pay range is influenced by factors such as relevant skills, experience depth, performance history, market competitiveness, and geographic wage benchmarks.

Entry level

Other

Wellness and fitness services

Referrals increase your chances of being considered for this position.