SAH Patient Access Coordinator

SUMMARY

Ensures the integrity of all data collected at the time of registration to ensure accurate patient identification, help ensure patient safety, collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s).
• Responsible for consistent and accurate use and execution of department SOPs (established operating procedures) and supporting tools, software, websites.
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities.
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate.
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only).
• Assist patients in establishing secured installment plans when applicable.
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.).
• Ensures completion of registration paperwork to facilitate efficient patient flow.
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity.
• Delivers exemplary customer service for patients in accordance with hospital expectations/guidelines.
• Works effectively with patient access peers and other hospital departments.
• Performs other duties as assigned.

• Education:
  
  High School Diploma or equivalent required.
• Experience:
  
  1-2 years of experience in hospital/clinic/physician office or related field preferred.
• Familiarity with patient access tools, systems, and technologies.
• Excellent customer service/communications skills.
• Comfortable with collection process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team.

Pay Range: $17.25-$25.13

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type: full time

Work Shift: Day

Driving

Required:

No

Union: 1199 Seiu United Healthcare Workers East