Desktop Technician

Description About the Company

JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States. We pride ourselves in delivering value for our customers by offering high quality cabinetry at a fraction of the cost of high-end cabinet retailers. Our selection of styles and colors alongside our rich details and attractive finishes are sure to fit every lifestyle.

We currently have an opportunity available for a Desktop Technician. The Desktop Technician will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems, laptops and tablets. The ideal candidate should have excellent communication skills, a strong technical background, and the ability to work well in a fast-paced environment.

100% Onsite at 485 Commerce Dr. Fall River MA 02720

Monday – Friday

7 AM- 4 PM

May involve occasional evening or weekend availability to perform system upgrades or maintenance tasks

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Life Insurance
• STD/LTD Insurance
• Accident Insurance
• Cancer Insurance
• Critical Illness Insurance
• 401k matching

• Serve as the first point of contact for end-users, providing technical support via phone, email, or in person.
• Document and track all reported issues in the ticketing system, prioritize and elevate as necessary, and communicate resolutions to end-users.
• Install, configure, and troubleshoot phones, desktop hardware and software.
• Diagnose and resolve hardware and software issues in a timely manner.
• Set up new phones, desktops, laptops, tablets and peripherals for end-users.
• Perform hardware and software upgrades as needed.
• Maintain accurate records of hardware inventory and software licenses.
• Work closely with the broader IT team to resolve complex or escalated technical issues, sharing knowledge and best practices.
• Follow standard operating procedures for IT support and ticket management.
• Keep abreast of new technologies and industry trends.
• Provide training and guidance to end-users on how to use computer systems effectively.

• High school diploma or equivalent
• Strong knowledge of Windows
• Experience with desktop hardware troubleshooting and repair.
• Experience with remote desktop support tools is desirable.
• Previous EDI experience preferred.
• Familiarity with Active Directory, Exchange, and other network protocols.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
• Ability to lift and carry equipment when necessary.
• Must be able to work on-site and occasionally travel to different locations to provide on-site support.