Service Desk Lead - IT Support & Process Improvement
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Stellix is hiring a Service Desk Supervisor in Massachusetts to oversee the service desk staff and operations. You will provide guidance and coaching to the service desk team and act as an escalation point for larger scale issues, while taking ownership of IT projects within the group.
You will support daily service desk activities, improve the catalog, and assist the IT Manager on ongoing initiatives. The role emphasizes documenting IT processes and maintaining strong end-user communication.
We are seeking a motivated Service Desk Lead - IT Support & Process Improvement to join Stellix in MA, United States.
The position is based in MA, United States.
This opportunity is part of our work in IT & Technology.
The advertised compensation is 52.000 - 58.000.
We aim to respond to suitable candidates as soon as possible.
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