SAH Interpreter

Overview

Summary:

Under the direction of the manager of interpreter services, the incumbent serves as a medical interpreter for patients and staff members and supports the operations of the department in the consecutive, simultaneous or sight translation mode for all patients and family members who are LEP, Deaf, and hard of hearing. Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA Standards of Practice, and the Code of Ethics.

Brown University Health employees are expected to successfully role model the organization s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include:
Instill Trust and Value Differences Patient and Community Focus and Collaborate.

• Relays medical information between speakers of two different languages in 3 modalities: face to face; telephonic and/or video interpreting.
• Reduces linguistic barriers for patients and family members who are LEP, deaf, or hard of hearing seeking care at Steward Health Care.
• Helps facilitate successful delivery of services to linguistically diverse consumers.
• Explains hospital resources, office protocols, and limitations to clinicians and patients; makes appropriate referrals; serves as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
• Performs duties in a spirit of teamwork and cooperation; adheres to hospital policies on customer relations and hospitality; understands the hospital s system of service delivery.
• Supports the office operations by answering the phone, taking requests, calling patients to confirm appointments, documenting encounters on the interpreter tracking system and EMR, performing data entry, verifying and scheduling future appointments when necessary, troubleshooting iPadPOP, filing and photocopying.
• Utilizes online computer systems such as Outlook and other hospital software.
• Works with special projects as assigned; supports financial counseling processes and community outreach events as needed and when requested by Interpreter Manager.
• Supports review of short translations as directed by manager; supports maintenance and monitoring of Interpreter and Disability Equipment; serves as a resource to staff for patients with disabilities; supports all campuses and Steward off-sites when required.
• Other duties as assigned.

• 
  
  Minimum Qualifications /
  
  Required Qualifications:
  
  Strong linguistic skills:
  Fluency in English and one or more foreign languages, both oral and written.
• Ability to accurately work in consecutive mode and sight translate into and from working language(s); understands variety of regional accents and linguistic styles and registers.
• Selects appropriate mode of interpretation for each situation; interprets with highest degree of accuracy and completeness in consecutive and sight translation modes; self-corrects and seeks clarification when needed.
• Picks up cues from encounter participants regarding level of understanding and/or need for clarification; strong writing skills preferably in both English and target language(s).
• Understands language as an expression of culture and uses intercultural mediation to empower patients and providers; avoids generalizations and stereotyping; maintains professional distance and integrity.
• Explains role of the interpreter to patient and provider; manages the encounter to preserve accuracy and completeness; addresses potential areas of discomfort for patient and encourages direct communication between provider and patient.
• Maintains confidentiality and ethical standards; adheres to hospital policies on patient confidentiality, informed consent, non-discrimination, and interpreters  codes of ethics and standards of practice.
• Interpersonal and customer service skills; works as a team with colleagues and providers; manages concerns and assists with referrals and scheduling as needed.
• Organizational skills; works well under pressure; flexible to meet scheduling needs; detail-oriented and accurate.
• Other:
  High level of customer service; familiarity with diverse cultural backgrounds; good interpersonal, organizational, and time-management skills; working knowledge of computer systems.

• Bachelor s degree or equivalent preferred; proof of medical interpreter training (minimum 40 hours);
  National Board Certification for spoken language interpreters preferred within 6 months of target language test availability.

Fast-paced clinical and office environment; frequently changing priorities. Physically demanding with walking and…