Manager, Energy Efficiency and Customer Programs

Manager, Energy Efficiency and Customer Programs

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Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships.

The role leads the strategy, design and implementation of the Company's electric, natural gas and water efficiency programs. The position develops long-term business plans for influencing market adoption of efficiency strategies in the residential, commercial, industrial and municipal sectors, and manages internal teams, stakeholder relationships and a network of vendors to deliver on all program goals.

• Responsible for managing the activities of the regional efficiency team. Selects, develops, trains, motivates, and evaluates the performance of direct reporting staff.
• Develops and maintains relationships at all levels across a matrixed organization to appropriately represent and advocate customer and department needs.
• Timely reporting of team goals to regional executives and corporate is required. Advanced level of both verbal and written communication skills with a variety of internal and external customers, very strong conflict resolution and active listening skills.
• Develops and maintains business relationships with key governmental, regulatory, and community officials to facilitate the overall success of the department strategy.
• Lead representation of the company in stakeholder engagement negotiations.
• Serves as an expert witness in support of the Company's program offerings and associated activities during regulatory procedures.
• Represents the company at high level customer engagements, industry events and strategic working groups.
• Maintains a high level knowledge of industry best practices, emerging trends and new technologies through industry engagements.
• Develops short and long-term strategic plans and initiatives in order to achieve corporate defined goals and customer expectations.
• Oversees the design and development of the Company's customer programs including the creation of multi-year program plans, regulatory filings, budgets and goals.
• Identifies and delivers on operational efficiencies related to the overall delivery of customer programs.
• Leads or contributes to cross company initiatives to advance offerings for enhanced customer experience.
• Leads the overall go to market strategy for program delivery including the development of market partner and vendor networks to delivery on program activities obtained through competitive procurements.
• Develops and streamlines policies and procedures across multiple jurisdictions to deliver on all goals in the manner that drives cost effectiveness and customer satisfaction.
• Drives team to deliver on all goals associated with internal and external KPIs focused on successfully recovering program costs and earning performance incentives.

• Bachelor's Degree in relevant field
• 10+ Years Energy Efficiency Program Management Experience
• Demonstrated experience managing remote team and program in multiple jurisdictions

• Collaborative environment with a genuine flexible working policy
• 401k Plan with matching
• Company funded Pension program
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.