Assistant Branch Manager
Job in
Fall River, Bristol County, Massachusetts, 02720, USA
Listing for:
BayCoast Bank
Full Time
position
Listed on 2026-01-01
Job specializations:
-
Management
Client Relationship Manager, Banking & Finance
Job Description & How to Apply Below
Position: ASSISTANT BRANCH MANAGER
BAYCOAST BANK
POSITION DESCRIPTION
POSITION TITLE:
ASSISTANT BRANCH MANAGER
DEPARTMENT: COMMUNITY BANKING/BRANCH ADMINISTRATION
LEVEL: 106
FLEXIBLE WORK PROGRAM ELIGIBILITY CODE: N/A
FUNCTION:
Under the oversight of the Regional Manager and the direction of the Branch Manager, the Assistant Branch Manager is responsible for the overall management of the Branch Office, in the absence of the Branch Manager. The ABM is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers.
Leverages communication skills and banking knowledge to engage with customers. Understand customers' needs, which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals. Ensures the office's compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff. Demonstrates a willingness to do more than is required or expected by embracing the Bank's mission statement and core values, which will improve results and morale as well as create new opportunities.
NOTE:
This position can be a Float Universal Banker which has same requirements but functions under the direction of a Regional Manager supporting various locations as needed.
RESPONSIBILITIES:
Be the face of Bay Coast Bank, presenting a professional, friendly, and helpful appearance with every interactionEffectively engages with customer inquiries in a courteous and efficient mannerAccurately processes various customer transactions.Leverage problem-solving and strong communication skills to resolve customer issues. Displays willingness to make decisions and exhibits sound and accurate judgement as well as including appropriate individuals in the decision-making process.The Assistant Branch Manager is responsible for assisting in the administration and efficient daily operation of a full-service Branch office, including operations, lending, relationship development, customer service, and security and safety in accordance with the Bank's objectives.Assists in developing new deposit and loan business, providing a superior level of customer relations, and promoting relationship development and service culture through coaching, guidance, and staff motivation.Responsible for achieving individual and branch relationship development goals through new business development, referrals, and retention of account relationships.This position provides leadership training and supervision, supervising day-to-day operations of the branch.Expected to participate in community activities to increase the Bank's visibility and to enhance new and existing business opportunities.This individual must maintain a thorough knowledge of all Bank products, services, policies, regulations, and branch systems.Assists Manager with making business calls to attract new business as well as enhancing ongoing relationships with existing customers, reviewing customer issues as needed.Assists in the management of the Branch office in order to meet the financial service needs of customers in the assigned community market area.Assists the Branch Manager in establishing growth, relationship development and profit objectives for the office; providing input as to these objectives and to the manner in which performance will be measured and controlled.Interacts with other Bank Officers to further expand customer relationships and develop new contacts. Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.Serves as an active member of the office team opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers.Helps to develop and cultivate business contacts in the community:Seeking out and developing new business opportunities by doing proactive business developmentMaintains an active, visible role in community organizationsActively builds a solid network within and outside the company and values relationships highly.Recognizes and acts upon opportunities to build relationships by helping others connect with others, offering information, sharing resources, etc. within the community.Promotes staff involvement in community activitiesDevelops training and coaches' staff in success of new initiatives and develops contests in their Branch to encourage teamwork and relationship development to achieve growth goals.Embraces the Bank's commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, Bay Coast Insurance, Bay Coast Financial Services, Plimoth Investment Advisors, Teamwork Funding, Priority Funding, and Bay Coast Mortgage.Behavior and performance align with the guiding principles and purpose that define the organization's mission (To provide exceptional service and solutions for our community), and core…
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