General Manager - Environmental Services​/Custodial

Sodexo is seeking an Environmental Services/Custodial General Manager 3 to oversee the housekeeping and patient transport departments at New England Baptist Hospital, part of the BILH system.

This is a 120 bed specialty ortho hospital located in Roxbury Crossing, MA. Operating Room/Emergency Dept experience required. The GM will oversee an Operations manager and a team of 35-40 frontline employees, reporting to the Multi-Service GM.

In this essential leadership role, you’ll be responsible for guiding environmental services operations to maintain a clean, safe, and welcoming environment. You’ll manage day-to-day performance, oversee budgets, and champion safety while inspiring your team to meet and exceed service expectations.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.

Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

We are a member of the Beth Israel Lahey Health care system. we have earned The Joint Commission's Gold Seal of Approval for Advanced Certification for Total Hip and Total Knee Replacement and for Advanced Disease Specific Care for Spine Surgery.

• Make a visible impact by fostering safe, sanitary spaces that support health and wellbeing.
• Lead and support a dedicated team with clear goals and purposeful direction.
• Gain valuable leadership experience in an environment that values service excellence and accountability.
• Strengthen your skills in budgeting, compliance, and operational oversight.
• Collaborate with cross-functional teams to streamline processes and improve outcomes.
• Join a mission-driven organization where your work directly contributes to community and client satisfaction.
• Be part of a supportive culture that encourages growth, innovation, and recognition.

Experience in an acute care setting, specifically in the OR and/or ED

• Proven experience leading custodial or environmental services teams in a fast- paced setting.
• Leadership presence with a focus on team development, engagement, and retention.
• Solid understanding of budgeting, resource planning, and operational performance metrics.
• Familiarity with safety regulations and compliance standards in facilities or healthcare environments.
• A proactive, hands-on approach to problem-solving and service delivery.

• Education Requirement:
  Bachelor’s degree or equivalent experience
• Management
  
  Experience:
  
  5 years
• Related
  
  Experience:
  
  5 years

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in…