Assistant Director of Housing Operations

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North Andover, MA, US

2 days ago Requisition

Salary Range: $53,000.00 To $55,000.00 Annually

PCN 338

Provide leadership and oversight for aspects of housing operations, including key management, break housing, and meal plans. Additionally, providing support to housing placements, assignments, openings/closings, housing policies, billing, and all operational aspects within the residence halls. This position will indirectly supervise 5 area coordinators, 6+ graduate resident directors, and 70+ resident advisors. This is a full-time, 12-month, live-on position with on-call responsibilities for high-level concerns.

• Directly supervise 2 Area Coordinators, indirectly supervise 3 Area Coordinators, 6+ Graduate Resident Directors, and 70+ Resident Advisors.
• Manage the closing of the halls and break housing process, including approving students who need to stay on campus during break periods, and serving as a liaison with athletics and other departments to ensure that accurate records are kept of students allowed to stay during breaks, as well as early arrivals.
• Manage room changes within the housing operating system.
• Coordinate all key management and ensure key box management and accuracy, including submitting lock changes;
  Coordinate all student communication during break periods and maintain lists
• Supervise Summer Operations, including Summer housing for students, conferences, and camps.
• Manage summer furniture moves, updates and installations.
• Support with housing processes: returning student housing, graduate housing, first year housing, and mid-year student housing processes, and meal plan changes
• Assist in training regarding housing software and housing processes for RAs and staff, with oversight of the Roster Verification Process.
• Oversee any damage billing for the department that is not through the Community Standards process.
• Serve as a student conduct hearing officer, update databases, and provide information associated with each case.
• Participate in college-wide events, including recruitment events, open houses, Accepted Student Days, residence hall openings, Orientation, Welcome Week, Family Weekend and Commencement.
• Assist with central office tasks like attending weekly staff meetings, participating in departmental committees, maintaining familiarity with current trends in higher education, and managing departmental calendars.
• Serve as a member of the on- campus emergency response team in the event of an emergency or crisis situation.
• Serve in the administrator on-call rotation.
• Serve on college committees as designated by the Assistant Dean of Residence Life.
• Other duties as assigned by the Assistant Dean of Residence Life or Director of Housing Operations

• Master’s required;
  At least 3 years of increasing experience and responsibilities in a college or university residential environment that includes residence life, student programming, and off- campus services.

• Understanding of college student development, emerging trends in higher education, particularly around housing and student services
• Computer skills (Microsoft office/Publisher)
• Strong interpersonal and communication skills
• Strong conflict resolution and creative problem-solving skills
• Experience building collaborative partnerships with faculty, administrators, students, parents/families, and community partners.

• Understanding of college student development & college environment
• 3-4 years of progressively increased responsibility and experience with college…