Content & Communications Lead

A versatile position within a dynamic nonprofit that helps communities recover after disasters and gets children back in school. The position is full-time and is responsible for setting the direction for how All Hands & Hearts speaks to donors, supporters, partners, and the public, and owns the blog, email, and social channels that carry that voice. The role keeps affected communities at the center of every story and turns that storytelling into awareness, engagement, and fundraising.

During disaster activations, the Content & Communications Lead supports response communications, working closely with the Development and Operations teams to share accurate, dignified, timely messages across channels. Between activations, the Lead plans and runs the editorial calendar and keeps a steady pipeline of ready-to-use content with the Multimedia Content Producer and Visual Content Creator.

This position is based in the U.S.

• Reports to Head of Communications
• Roles reporting to position None
• Approximate number of reports 0

• Communications Messaging
  • Develop and carry out the content strategy, aligned to organizational priorities and fundraising goals.
  • Maintain core messaging, key talking points, and brand voice guidance, and keep them consistent across channels and teams.
  • Advise communications leadership and program teams on messaging for campaigns, announcements, etc.
  • Draft key messages and statements as needed, and hand off to Communications leadership.
• Content Operations and Brand Standards
  • Capture, write, and produce stories that showcase programs, milestones, and community impact.
  • Ensure a pipeline of ready-to-use content across all four pillars for social, email, website, donor reports, and press.
  • Maintain a well-organized, tagged content library on Google Drive and website (by pillar, program, geography, and theme).
  • Own the quality and timeliness of written and social content, and uphold AH&H's brand voice, dignity, authenticity, and safeguarding standards.
• Editorial Content:
  Blog and Long-Form Storytelling
  • Plan, write, and edit weekly blog posts and long-form stories that center community voices and show program impact.
  • Own the editorial calendar and keep a pipeline of ready-to-publish stories across all four pillars.
  • Contribute core content for flagship products such as the Annual Report, Giving Tuesday/EOY campaigns, impact newsletters, and donor stewardship series.
  • Apply a "leverage and adapt" approach: build core stories once and repurpose them across channels.
• Email Communications
  • Write, build, and send weekly newsletters and response emails in Active Campaign or similar.
  • Plan email calendars and segment audiences in coordination with Development.
  • Test and analyze performance, and use results to improve future sends.
• Social Media
  • Set strategy and manage the content calendar for organizational social channels (Instagram, Threads, Facebook, Linked In, X, You Tube, Tik Tok).
  • Edit copy and format for each platform and audience.
  • Manage content from the visual content creator and multimedia content producer.
  • Monitor engagement and community conversation, and respond or elevate as needed.
  • Edit b-roll and photos for social media as needed.
• Disaster Response Communications
  • Lead content for disaster activations across blog, email, website, and social.
  • Scale output quickly, in close alignment with Communications leadership and Development, to meet real-time fundraising and media needs.
  • Identify and secure on-the-ground content creators
  • Gather real-time information, stories, and assets from field teams, and package them for immediate use.
  • Share the experiences of survivors, staff, and volunteers, and the hurdles on the ground, with accuracy and dignity.
  • Create clear creative briefs and guidance for field staff, volunteers, and external creatives capturing stories and visuals in response zones.
  • Provide basic storytelling and content-capture guidance to on-the-ground content creators and program staff
• Perform other duties as required

• Education Bachelor’s Degree in Communications, Journalism, Creative Writing, or a related field preferred; equivalent professional experience in storytelling, photography, videography, or content creation will also be considered.
• Related Experience 5+ years of experience in writing, photography, videography, or multimedia storytelling, ideally within the nonprofit, humanitarian, or media sectors. Demonstrated ability to produce high-quality written and visual…