Crew Member, Retail

Job Summary

A Picture Show Crew Member creates a warm and welcoming environment for all guests by providing exceptional customer service. All associates may be considered for cross‑training and some may be assigned duties in one or more areas at management discretion.

• Employee discounts
• Free movies
• Growth opportunities
• Flexible schedule

• Provide exceptional customer service by answering guest questions or directing them to the appropriate place in a friendly and courteous manner.
• Clean and maintain a safe and orderly environment in the exterior and interior areas of the theater.
• Complete transactions by greeting guests, operating point‑of‑sale (POS) terminals, handling food items, making change accurately, and graciously assisting all patrons.
• Effectively multitask as needed, including customer service, cash handling, tearing tickets, and checking IDs when necessary.
• Demonstrate consistent and effective sales techniques by meeting expectations for loyalty accounts, suggestive selling, and upselling soft drinks, combo deals, candies and other food items.
• Monitor auditoriums frequently for picture and sound quality.
• Follow all Picture Show policies and procedures to ensure a safe, clean, and well‑maintained environment.
• Maintain consistent personal attendance for all scheduled shifts.
• Operate American Disabilities Act (ADA) equipment properly.
• Learn and understand procedures for safely operating and cleaning equipment.
• Perform daily stocking and general maintenance duties in the theater, auditoriums, restrooms, lobbies, and concession areas.
• Work independently to meet deadlines.
• Ensure a safe work environment for guests and employees.
• Perform custodial duties including vacuuming, mopping, seat cleaning, and sanitizing restroom fixtures.
• Monitor auditoriums for picture and sound quality, temperature, lighting, audience behavior, and film piracy.
• Follow instructions for safe use of chemicals and cleaning materials.
• Secure cash, receipts, and tickets.
• Enforce movie rating system.
• Assist with other crew functions and perform additional duties as directed.

We embrace the concept of Servant Leadership. A Servant Leader puts the needs of employees first and helps them develop and perform at a high level. Leaders exist to ensure the needs of the people who follow them are met.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industries:
Restaurants