Budtender

• Location 999 William S Canning Blvd,Fall River, MA, 02721,United States
• Base Pay $17.00 / Hour
• Job Category Retail
• Employee Type Part-Time
• Manage Others No

Northeast Alternatives is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts, Michigan and New Jersey has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas.

As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!

Location: Fall River, MA

Schedule: Part-time, (Evening and weekend availability is required)

Job Description:

As a Budtender at Northeast Alternatives, you are the face of our brand and a key driver of our retail success. This is a performance-based, customer-facing role designed for individuals who thrive in a fast-paced, highly regulated environment and take pride in delivering elite service—every customer, every shift.

Bud tenders are responsible for driving sales, executing the NEA sales process flawlessly, maintaining perfect compliance, and creating memorable customer experiences that convert first-time shoppers into loyal regulars. Success in this role is measured clearly and consistently through defined KPIs, including sales performance, customer reviews, cash accuracy, attendance, and floor presence.

A top-performing NEA Budtender is dependable, knowledgeable, positive, and accountable—treating every interaction as an opportunity to elevate the customer experience and strengthen the Northeast Alternatives brand.

Consistently achieve 100% of assigned bi-weekly Average Transaction Amount (ATA) targets through intentional product recommendations and confident close-outs

Execute the NEALT sales process flawlessly with every customer, on every shift, without exception

Treat every interaction as a sales opportunity while prioritizing education, trust, and long-term loyalty over short-term transactions

Actively contribute to store-wide revenue goals by maintaining urgency, focus, and engagement during peak and off-peak hours

Deliver a consistently positive, professional, and welcoming experience for every customer

Earn five-star Google reviews each bi-weekly period by providing standout service and meaningful engagement

Handle customer questions, concerns, and issues with empathy, confidence, and professionalism—escalating when appropriate

Prioritize customer satisfaction at all times—not tips, shortcuts, or personal preferences

Maintain a constant, customer-ready presence at your assigned register or sales floor role for the full duration of your shift

Step away from the floor only for scheduled breaks or approved, assigned tasks

Serve as a brand ambassador by presenting a polished appearance, positive attitude, and calm demeanor—even during high-volume periods

Support teammates during rushes and transitions to ensure seamless floor coverage

Maintain deep, working knowledge of all products, strains, formats, effects, pricing tiers, and promotions

Stay informed on new products, changes, and inventory shifts through ongoing training and daily communication

Confidently educate customers on consumption methods, effects, and responsible use while remaining compliant with regulations

Process all transactions with speed,…